We recently started throwing all tickets into the “general” queue and
letting our customer service manager reassign the tickets to different
queues as she see’s fit.
We’d like to have the “general” queue be at the top of the "New ticket in"
drop down list. Is there an easy way to do this?
Senior Information Technology Analyst
The University of Kansas
voice: (785) 864-0403 || fax: (785) 864-0485