Altering queue order

RT Users
1

We recently started throwing all tickets into the “general” queue and
letting our customer service manager reassign the tickets to different
queues as she see’s fit.

We’d like to have the “general” queue be at the top of the "New ticket in"
drop down list. Is there an easy way to do this?

Thanks.

Dave Hull
Senior Information Technology Analyst
The University of Kansas
voice: (785) 864-0403 || fax: (785) 864-0485

2

A very simple way - Name the Queue -General (Dash General)

3

Or you could preface each queue name with a number 1_general, 2_helpdesk,
etc. in the event you want to order more than just the first queue.

This might present a problem if you don’t get the order of them right first
time around - but nothing a bit of SQL stuff wouldn’t fix…

-drew------Original Message-----
From: Edstrom Johan [mailto:johan.edstrom@sca.com]
Sent: Friday, October 18, 2002 2:07 PM
To: dphull@ku.edu
Cc: rt-users
Subject: Re: [rt-users] Altering queue order

A very simple way - Name the Queue -General (Dash General)