Allowing email attachments into RT ticket

We allow certain functions to create a ticket within RT via an email.

Is there a way for this email to have an attachment that is also
brought into RT at that time?

Thanks

Joe

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/oit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu

We allow certain functions to create a ticket within RT via an email.

Is there a way for this email to have an attachment that is also
brought into RT at that time?

RT accepts regular emails with attachments.

-kevin

We strip off attachments with a script called by procmail.

Too many people we support have made their email in Outlook "pretty"
with blue sky backgrounds, and other fun attachments. We don’t want
hundreds of copies bluesky.jpg in our RT database.On 12/16/10 9:48 AM, Kevin Falcone wrote:

On Thu, Dec 16, 2010 at 06:21:20AM -0500, Joe Kirby wrote:

We allow certain functions to create a ticket within RT via an email.

Is there a way for this email to have an attachment that is also
brought into RT at that time?
RT accepts regular emails with attachments.

-kevin