Allow unprivileged users to search

RT Users
1

Hi all,
In RT-4.0.4, is it possible to allow unprivileged users the ability
to search. i.e allow them to see new search/quick search menu
(as privileged users can).

   Is is also possible, for unprivileged users to see the unowned
   tickets list.

   Any help would be greatly appreciated.

   Many Thanks


   krishan
2

Hi all,
In RT-4.0.4, is it possible to allow unprivileged users the ability
to search. i.e allow them to see new search/quick search menu
(as privileged users can).

  Is is also possible, for unprivileged users to see the unowned
  tickets list.

  Any help would be greatly appreciated.

Unprivileged users use self service. You either extend self service or
make users privileged with limited set of rights.

  Many Thanks


  krishan

–

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston March 5 & 6, 2012

Best regards, Ruslan.

3

Hi, here’s a quick hack that should allow unprivileged users to use the “Simple Search” page.
First copy 3 files as follows:

mkdir -p /your/rt/location/local/html/SelfService/Search

mkdir /your/rt/location/local/html/Elements

cp /your/rt/location/share/html/Search/Simple.html /your/rt/location/local/html/SelfService/Search/

cp /your/rt/location/share/html/Search/Results.html /your/rt/location/local/html/SelfService/Search/

cp /your/rt/location/share/html/Elements/Tabs /your/rt/location/local/html/Elements/

Then download and apply the attached patches:

patch /your/rt/location/local/html/SelfService/Search/Simple.html -i ./simple.txt

patch /your/rt/location/local/html/SelfService/Search/Results.html -i ./results.txt

patch /your/rt/location/local/html/Elements/Tabs -i ./tabs.txt

Restart the web server.
Now the unprivileged users should be able to search through the tickets visible to them.

Best regards,
Iulian

simple.txt (222 Bytes)

tabs.txt (165 Bytes)

results.txt (467 Bytes)