Allow selfservice users to choose their own DUE DATE

I’ve got a queue set up for equipment booking requests. I’d like for unprivileged users to be able to use the duedate field to specify the day they want the laptop/projector setup. I know I could add a custom field, but can I present the baked-in duedate to the unprivileged users at the self service page?

If I have to use a custom field, is there a way to automagically use that to set the real duedate?

Thanks very much,

Mike Ellis

I’m still looking for a way to “due” this. Any suggestions?

-MikeFrom: Michael Ellis
Sent: Monday, July 06, 2009 10:23 AM
To: RT-USERS
Subject: [rt-users] Allow selfservice users to choose their own DUE DATE.

I’ve got a queue set up for equipment booking requests. I’d like for unprivileged users to be able to use the duedate field to specify the day they want the laptop/projector setup. I know I could add a custom field, but can I present the baked-in duedate to the unprivileged users at the self service page?

If I have to use a custom field, is there a way to automagically use that to set the real duedate?

Thanks very much,

Mike Ellis

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I’m still looking for a way to “due” this. Any suggestions?

Either modify the SelfService interface to expose the Due field or
create a custom field and in a Scrip set the Due Date.

-kevin

Thanks Kevin,

I guess what I’m asking, is how do I modify the SelfService interface to
expose the Due field?

MikeFrom: “Kevin Falcone” falcone@bestpractical.com
Sent: Thursday, July 23, 2009 9:22 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Allow selfservice users to choose their own DUE
DATE.

Thanks Kevin,

I guess what I’m asking, is how do I modify the SelfService interface to
expose the Due field?

You’ve read the wiki pages about local customizations, right?
http://wiki.bestpractical.com/view/CleanlyCustomizeRT

-kevin> > On Thu, Jul 23, 2009 at 08:58:57AM -0500, Michael Ellis wrote:

I’m still looking for a way to “due” this. Any suggestions?

Either modify the SelfService interface to expose the Due field or
create a custom field and in a Scrip set the Due Date.

-kevin

-Mike
From: [1]Michael Ellis
Sent: Monday, July 06, 2009 10:23 AM
To: [2]RT-USERS
Subject: [rt-users] Allow selfservice users to choose their own DUE
DATE.
I’ve got a queue set up for equipment booking requests. I’d like for
unprivileged users to be
able to use the duedate field to specify the day they want the
laptop/projector setup. I know
I could add a custom field, but can I present the baked-in duedate to
the unprivileged users
at the self service page?

If I have to use a custom field, is there a way to automagically use
that to set the real
duedate?

Thanks very much,

Thank you Kevin, this is probably what I need. I confess, I had not read
this. I will sheepishly do so now.

Tail between my legs,

MikeFrom: “Kevin Falcone” falcone@bestpractical.com
Sent: Friday, July 24, 2009 1:40 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Allow selfservice users to choose their own DUE
DATE.