Allow requestor to be created even if not in ExternalAuth

RT Users
1

Ok, we went production on RT4.0.2 on Friday, and there are certain requestors which are not in our LDAP / Active Directory. This works fine for the accounts I left in MySQL, but for new tickets with new requestors, it will not create the requestor if it can’t be found in AD. Can anyone give me a quick fix for allowing a requestor not found in LDAP via ExternalAuth to be created?

Thanks in advance,
Izz

2

Maybe I am an idiot. I have changed the Set($AutoCreateNonExternalUsers, 1); from 0 to 1. I am hoping that is the fix I was looking for.

Thanks,
IzzFrom: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Izz Abdullah
Sent: Monday, November 14, 2011 1:45 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Allow requestor to be created even if not in ExternalAuth

Ok, we went production on RT4.0.2 on Friday, and there are certain requestors which are not in our LDAP / Active Directory. This works fine for the accounts I left in MySQL, but for new tickets with new requestors, it will not create the requestor if it can’t be found in AD. Can anyone give me a quick fix for allowing a requestor not found in LDAP via ExternalAuth to be created?

Thanks in advance,
Izz