All sender emil addresses in owner field


The instance of our RT became slow specially when clicking on “ticket” link
in main page (ticket search). I noticed that more ant thousands of email
addresses which are the email address of our customers - requestors- have
been put in “Owner” combo box!

As I remember, previously only privileged users were displayed in "Owner"
field in ticket search.

Loading Ticket page (Search page) takes more than 60 second at the moment!

Any idea?

Ist there a way to forward a complete ticket via e-mail with all it’s correspondence, (metadata,history) and attachments?


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