All comments/replies to e-mail

RT Users
1

Hi all,

I set this up myself with a prior employer, but can’t for the life of me
recall how I went about it. I used to have RT send ALL comments/replies
to my INBOX. This includes my own comments/replies. I do this because
it’s easier for me to search through e-mail for resolved tickets than
through the query builder.

I thought it was default behavior with a particular script, but I
suppose not. I’m using RT 3.6.1.

Thanks!

  • sf
2

Steve Finkelstein wrote:

Hi all,

I set this up myself with a prior employer, but can’t for the life of me
recall how I went about it. I used to have RT send ALL comments/replies
to my INBOX. This includes my own comments/replies. I do this because
it’s easier for me to search through e-mail for resolved tickets than
through the query builder.

Set($NotifyActor, 1);

in etc/RT_SiteConfig.pm

Isaac Vetter

smime.p7s (2.85 KB)