Aggregating transaction mails

Christian_Hammers · October 26, 2004, 1:53pm

Hello

Is it possible to send a mail to all queue members for every transaction
with all changes included?

My current solution with the global script entry
- On Transaction
- Notify AdminCC as comment
- Global Template: transaction
- Transaction Create
generates one mail for every bit I change.

I want only one mail which looks like the following:

```
  Queue: management -> tech.dns
```
```
  Owner: Nobody -> ch
```
```
 Status: new -> stalled
```
Requestors: ch@ma.test.intern
Ticket <URL: http://rt.test.intern/rt/Ticket/Display.html?id=23 >

foooo baaar blah blah blah

Any ideas?

bye,

-christian-

Christian Hammers WESTEND GmbH | Internet-Business-Provider
Technik CISCO Systems Partner - Authorized Reseller
Lï¿œtticher Straï¿œe 10 Tel 0241/701333-11
ch@westend.com D-52064 Aachen Fax 0241/911879

Ruslan_U_Zakirov1 · October 28, 2004, 1:59pm

Christian Hammers wrote:

Hello

Is it possible to send a mail to all queue members for every transaction
with all changes included?

My current solution with the global script entry

On Transaction

Notify AdminCC as comment

Global Template: transaction

Transaction Create
generates one mail for every bit I change.

I want only one mail which looks like the following:
  Queue: management -> tech.dns
Subject: eherherh
  Owner: Nobody -> ch
 Status: new -> stalled
Requestors: ch@ma.test.intern
Ticket <URL: http://rt.test.intern/rt/Ticket/Display.html?id=23 >
foooo baaar blah blah blah

Any ideas?
Create complex template that scan transaction near current and fetch
required info. Delete all scrips that notify on any txn. set scrip(s)
that notify only on comments/replies/create with this complex template.

Christian_Hammers · October 28, 2004, 2:18pm

Is it possible to send a mail to all queue members for every transaction
with all changes included?
…
Any ideas?
Create complex template that scan transaction near current and fetch
required info. Delete all scrips that notify on any txn. set scrip(s)
that notify only on comments/replies/create with this complex template.
Do you know a similar script which I could use as template? Currently I
would have no clue where to start and would probably leave it the way it
is

bye,

-christian-

Christian Hammers WESTEND GmbH | Internet-Business-Provider
Technik CISCO Systems Partner - Authorized Reseller
Lï¿œtticher Straï¿œe 10 Tel 0241/701333-11
ch@westend.com D-52064 Aachen Fax 0241/911879

Ruslan_U_Zakirov1 · October 28, 2004, 3:36pm

Christian Hammers wrote:

Is it possible to send a mail to all queue members for every transaction
with all changes included?

…

Any ideas?

Create complex template that scan transaction near current and fetch
required info. Delete all scrips that notify on any txn. set scrip(s)
that notify only on comments/replies/create with this complex template.

Do you know a similar script which I could use as template? Currently I
would have no clue where to start and would probably leave it the way it
is
If you don’t know RT API at all then it would be hard to write so
complex template.

But you can extend your current templates, see template chapter on
http://wiki.bestpractical.com/index.cgi?Contributions