Again on wrong RT UI date displayed

Hi,

excuse me for my previous posts (i was unable to reply correctly to the list because yet in digest mode… ).

I checked again, and my system configuration (Redhat 5.6 64bit) is correct.

For the timezone, my /etc/sysconfig/clock reports:

The timezone of the system is defined by the contents of /etc/localtime.

ZONE="Europe/Rome"
UTC=true
ARC=false

RT timezone configured in RT_SiteConfig.pm:

Set($Timezone , ‘Europe/Rome’);

Perl command

/usr/bin/perl -MDate::Format -le’@a=localtime; print strftime("%a %b %e %H:%M:%S %Y %z",@a)’

does:

“Mon Apr 4 11:26:49 2011 +0200”

which is the correct date for my system, but RT Web UI is showing wrong date:

Date Format: “Use system default (Mon Apr 04 09:26:52 2011)”.

Where i’m wrong?

Thank you very much

Francesco Tordini

Ufficio servizi di rete
Sistemi Informativi - http://www.si.unimib.it
Universit� degli Studi Milano - Bicocca
Via Cozzi, 53
20125 Milano - Italy

francesco.tordini@unimib.it
phone +39 0264485522
fax +39 0264485550

which is the correct date for my system, but RT Web UI is showing wrong date:

Date Format: “Use system default (Mon Apr 04 09:26:52 2011)”.

That is just the formatter preference, it doesn’t account for
timezones in the sample date that it displays.

Is RT showing the wrong date on ticket display in the Dates box and
the Transactions?

What is your Timezone on Preferences -> About Me ?
If you change it manually there, does the UI work properly?

-kevin

That is just the formatter preference, it doesn’t account for
timezones in the sample date that it displays.
Is RT showing the wrong date on ticket display in the Dates box and
the Transactions?

Hi, the tickets dates in “Dates box” are displayed correctly.
I think that the sample date in the formatter leaded me astray, however
the UI works properly.

Thank you for support

What is your Timezone on Preferences -> About Me ?
If you change it manually there, does the UI work properly?

-kevin

Francesco Tordini

Ufficio servizi di rete
Sistemi Informativi - http://www.si.unimib.it
Universit� degli Studi Milano - Bicocca
Via Cozzi, 53
20125 Milano - Italy

francesco.tordini@unimib.it
phone +39 0264485522
fax +39 0264485550