Advice for new RT3 user - Strategy/Scripts for creating/importing multiple users

Hi all,

I’m really new to RT3 and have just managed to get it working. I’m also
a beginner to Perl and any kind assistance is much appreciated.

Is there some script out there that allows one to create users from the
commandline? Or even better, a Perl script that parses a text-file in
say CSV format and automagically create users in the RT3 DB?

Many thanks in advance for your kind help!

Cheers,

Roger

Roger J Thien rthien@pacific.net.sg writes:

I’m really new to RT3 and have just managed to get it working. I’m
also a beginner to Perl and any kind assistance is much appreciated.

Is there some script out there that allows one to create users from
the commandline? Or even better, a Perl script that parses a
text-file in say CSV format and automagically create users in the RT3
DB?

I use the attached Perl script to create users in RT at my site. It
works by asking the system password database for information about the
user (using the perl ‘getpwnam’ or ‘getpwuid’ call), and then getting
an RT::User object and calling its Create method with the correct
fields extracted from the password information. 'perldoc RT::User’
and ‘perldoc RT::User_Overlay’ will give you a listing of all of the
possible fields, though it doesn’t say a whole lot about what they
mean.

It probably wouldn’t be hard to extend this to read in a CSV file, but
that does involve learning enough Perl to be useful. :slight_smile:

(Be careful trying to use this script without editing it: it creates
’user@cag.lcs.mit.edu’, which is probably wrong for you.)

rtadduser (651 Bytes)