Steve and Ken,
This is good to know, thanks! Now I have a question about
Dashboards…how should the permissions be granted? I know this is
rather general but after reviewing the ManualDashboards page in the wiki
I’m still unclear on this. The permissions in RT always seem to make me
These are the permissions which make the most sense to me, these are
Global Group Rights.
Everyone: SeeDashboard, SubscribeDashboard
Privileged: CreateOwnDashboard, DeleteOwnDashboard, ModifyOwnDashboard,
From: Steve Anderson [mailto:email@example.com]
Sent: Monday, December 20, 2010 12:58 PM
To: Darin Perusich
Subject: RE: [rt-users] advanced search w/ a sql call
Use a dashboard (suing a saved search with the time limit as Ken says)
with a subscription to fire it off to your boss.
From: firstname.lastname@example.org [mailto:rt-users-
email@example.com] On Behalf Of Kenneth Marshall
Sent: 20 December 2010 17:56
To: Darin Perusich
Subject: Re: [rt-users] advanced search w/ a sql call
I’d like to search for tickets created w/in the past 7 days which
done easily enough by creating a query where Created after some day,
“Created > ‘2010-12-13’”. I’d like to make this more dynamic so I go
into Advanced and change the Query to “Created >
interval - 7 day)” and when I apply the changes I’m left on the
query page and the format has been wiped out. Not what I was hoping
Are you allowed to enter straight SQL through the interface like
make dynamic queries? Certainly I can see why this would not be
since it could lead to sql injection but I’m curious.
Also, is there a way to save such a report so I could just point to
URL or something of that nature to fire it off? Basically my manager
wants a weekly report of all the tickets entered into RT and I’m
to automate the creation of the report I give him.
RT 3.8.8 w/mysql
You should be able to use something like “7 days ago” or
"-7 days" in the query.
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