Our company does not use Resolved, last status of the ticket is finished.
I tried Queue = ‘.NOC’ AND Status = ‘finished’ AND Updated > ‘-15 hours’
It’s showing what I need but output is very slow… it needs almost 1 minute to provide the search output
I haven’t looked at the code for Updated so I am not sure what it checks but I assume it might check many transactions for each ticket. Maybe try “LastUpdated” and see if that is faster?
Thanks knation, this is exactly what I needed and output is faster than a wink… I tried Last Updated but showed me an error… i could have tried without space