Hello
Some background: I’m planning to deploy RT (3.4.1) to track work orders
in a housing project. I need the maintenance staff (ticket owners) to be
able to see contact information for the requestors (phone number, street
address) in order to visit their homes and fix the “leaking tap”.
The problem: unless I grant the AdminUsers right to the maintenance
staff, the “Location” information is blanked in the
Admin/Users/Modify.html page (reached from “More about Joe Smith…”). I
don’t necessarily want the maintenance staff to be able to alter user
data, only to see it.
There does not appear to be a ShowUsers right. Is there any alternative
I should look into before attempting to alter the code to accomplish
what I want?
I’m new to RT (but not to issue tracking systems) and appreciate any
help.
Thanks in advance
Antonio
Some background: I’m planning to deploy RT (3.4.1) to track work orders
in a housing project. I need the maintenance staff (ticket owners) to be
able to see contact information for the requestors (phone number, street
address) in order to visit their homes and fix the “leaking tap”.
The problem: unless I grant the AdminUsers right to the maintenance
staff, the “Location” information is blanked in the
Admin/Users/Modify.html page (reached from “More about Joe Smith…”). I
don’t necessarily want the maintenance staff to be able to alter user
data, only to see it.
There does not appear to be a ShowUsers right. Is there any alternative
I should look into before attempting to alter the code to accomplish
what I want?
I’m new to RT (but not to issue tracking systems) and appreciate any
help.
Like me, you need a “client file”, which RT doesn’t really provide, per
se. You’ll probably have to implement this with custom fields and a
group for the tenants.
Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274
If you can read this... thank a system administrator. Or two. --me
Some background: I’m planning to deploy RT (3.4.1) to track work orders
in a housing project. I need the maintenance staff (ticket owners) to be
able to see contact information for the requestors (phone number, street
address) in order to visit their homes and fix the “leaking tap”.
The problem: unless I grant the AdminUsers right to the maintenance
staff, the “Location” information is blanked in the
Admin/Users/Modify.html page (reached from “More about Joe Smith…”). I
don’t necessarily want the maintenance staff to be able to alter user
data, only to see it.
There does not appear to be a ShowUsers right. Is there any alternative
I should look into before attempting to alter the code to accomplish
what I want?
I’m new to RT (but not to issue tracking systems) and appreciate any
help.
Like me, you need a “client file”, which RT doesn’t really provide, per
se. You’ll probably have to implement this with custom fields and a
group for the tenants.
I think this could be added easily. No reason why that right
can’t be added and a Users/Display.html page created with
not too much work.
-Todd
I think this could be added easily. No reason why that right
can’t be added and a Users/Display.html page created with
not too much work.
-Todd
Looking at User_Overlay, most of the fields are public, so probably
just need to create the display.html page and have the ticket
display page link to that.
-Todd