AdminGroups

I’m a newbie and I’m stumbling my way along the path. After a bunch of
fiddling, reading the documentation and the mailing list archives I’ve
got something that seems to be working. I’m far enough along now to
experiment with how I would like to have things set up. But I’ve run into
a problem and I’m wondering if I’m going about things correctly.

If it works out, we’ll bring RT2 up with at least a few queues. For
things like our NOC, Help Desk and Secuity Desk, etc.

I really don’t want to have to manage all the queues, so I’m trying to set
things up so the supervisors in those areas can do most of their
own administration.

To that end, I’ve set up a QAdmin group with a couple of permissions at
the global level to allow them to manage users and groups. (AdminUsers and
AdminGroups).

Once I understood how to do that, it was easy. I set up the group, added
myself as a user, logged out of root, and in as myself. And it all
worked, I can do everything I expected to do, but add users to groups.

I can create groups, which I’d just as soon not allow Qadmins, at least to
begin with, but I can’t add users to the groups, which I would like
them to be able to do.

So, what am I doing wrong? Do I need to allow other rights?

Thanks,

Bob Shafer
University of Denver

P.S. And thanks to Jesse and everyone else who has contributed to RT. It
sure looks like something that will meet a big need at DU.

Hi,

I’m a new user of RT2 version 2.0.11, and i’m having a Mason problem when i
going to “Create a new queue”. Sometimes i get this message, but not allways
(in the other cases it gets the full html ok):
Mason error

error in file: /usr/lib/perl5/5.6.0/Carp/Heavy.pm
line 79: Bizarre copy of HASH in aassign

context: …
75: # them according to the format variables defined earlier in
76: # this file and join them onto the $sub sub-routine string
77: if ($hargs)

78: # we may trash some of the args so we take a copy
79: @a = @DB::args; # must get local copy of args
80: # don’t print any more than $MaxArgNums
81: if ($MaxArgNums and @a > $MaxArgNums)

82: # cap the length of $#a and set the last element to '…'
83: $#a = $MaxArgNums;

component stack: /Admin/Queues/Modify.html [standard]
/autohandler [standard]

code stack: /usr/lib/perl5/5.6.0/Carp/Heavy.pm:79

raw_error
Can anyone help me?

Thanks in advance,
Diogo Jer�nimo da Silva
Refer Telecom, SA - Rede de Dados
mailto: djsilva@refertelecom.pt Telm + 351 91 8912053

Hmmm… Definitely a newbie…

I just needed to beat my head against it a bit more to understand how the
software is intended to work. Now I see I don’t have to take the approach
I was trying to take.

But I still wonder why a user granted AdminGroups privledges on my
system can’t add users to groups. BTW - it appears to happen. But when
its done, the user doesn’t show up as part of the group. It only works
when I do it as root.On Thu, 14 Mar 2002, Bob Shafer wrote:

I’m a newbie and I’m stumbling my way along the path. After a bunch of
fiddling, reading the documentation and the mailing list archives I’ve
got something that seems to be working. I’m far enough along now to
experiment with how I would like to have things set up. But I’ve run into
a problem and I’m wondering if I’m going about things correctly.

Bob Shafer