AdminCC Question/How to/Problem

I’m having a little bit of trouble with the AdminCC failing to get created. I am using RT:Authen::ExternalAuth. Everything is well there I’ve verified that is working correctly.

When I add/create and admincc for a user that has not logged into RT the user does not get created automatically. The web interface returns this error:
“Could not find or create that user”

I have confirmed (by adding debug lines to the that the user is found and returned.

But in the it fails to create the user because it cannot create the principleID. The error it prints to debug is:
[crit]: Failed to create user Could not set user info (/opt/rt3/bin/…/lib/RT/

Keep in mind this happens when I create or modify a ticket and add an email address to the AdminCC/CC field(s). In the case of creating a ticket the ticket is created, but just modifing the ticket fails to update the field. However if I add an address to the CC field - even though it still fails, when I comment on the ticket the cc’d address appears on the ticket. The AdminCC does not ever show up.

So, it seems to me that I’ve missed a privilege somewhere that grants an outgoing email for CC/AdminCC to be created if they’re not in the DB. How do I correct my config to allow the creation of an account for these two fields?

Kevin W. Gagel
Network Administrator
Local 5448
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