AdminCC email's Mail From:


Several of my RT 3.0.4 queues have mailing lists as AdminCCs. I
would like for email to be sent to these lists via RT to have the
mail From: address of the person who corresponded to the ticket.

i.e. if I were to reply to a ticket then the email generated should
have:From: Andy Smith


From: Andy Smith via RT

The emails already have a Reply To: set to be the correspondence
address so that should be OK.

I have seen other installs of RT behave this way so I am sure it is
possible, just can’t quite see how it was achieved. Can anyone give
me a point in the right direction?

I don’t mind if this has to be done across the whole RT.