Admin changing user passwords

Hi everyone.

I logged in as admin and looked at the user list in order to change a
users password.

The strange thing is that the admin page requires the admin to know
the users current password in order to reset it.

Is there a way for an admin to reset the pass without knowing the
original user pass?

Thanks.

Robert

Hi,

What version of RT are you using? For us it requires that root enters their own password to change a user password (4.07).

Regards

Regards

Chris O’Kelly
Web Administrator

Minecorp Australia
P: 07 3723 1000
M: 0450 586 190

Minecorp Australia
37 Murdoch Circuit
Acacia Ridge QLD 4110
www.minecorp.com.au-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Robert Taylor
Sent: Monday, 17 September 2012 9:01 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Admin changing user passwords.

Hi everyone.

I logged in as admin and looked at the user list in order to change a
users password.

The strange thing is that the admin page requires the admin to know
the users current password in order to reset it.

Is there a way for an admin to reset the pass without knowing the
original user pass?

Thanks.

Robert

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The strange thing is that the admin page requires the admin to know
the users current password in order to reset it.

That’s never been true. It says “Your current password” on older
versions and more explicitly says “root’s current password” (or
"$username’s current password" actually) on newer versions. “Your
current password” refers to you, the one reading the text, not the user
whose password you’re changing.