I agree with Stephen. I was only trying to address the method by which
only a group of Requestors could see their tickets only in a queue. Yes,
you would have to write some scrips to add group members to the
Requestor role of the ticket AND, as Stephen mentioned, you would have
an awful lot of emial churned out, unless you also turned of the
Standard RT notifications and created your own. I believe it CAN be
done, but it WILL be a lot of work.
LBNLOn 12/4/2008 10:38 AM, Stephen Turner wrote:
On Thu, 04 Dec 2008 13:29:33 -0500, Jason p email@example.com wrote:
On Thu, Dec 4, 2008 at 1:13 PM, Kenneth Crocker KFCrocker@lbl.gov wrote:
I can think of only 1 way. It would mean finding some way to get
members of a group listed as the “Requestors” for each ticket in the
Then you grant “ShowTicket” to the “Requestor” role only. I’m not sure
to get all of the members of a certain group included as members of the
Requestor role for a ticket, but that would be the way to do it. Hope
Other than adding them by hand each time they create a ticket (MAJOR
I don’t know of anyway to do what your describing. This seems like it
should be such a simple task, and that a lot of companies would want this
You could probably automate something through scrips, but the trouble with
using watcher roles for this is that everyone would drown in email -
people wouldn’t just be able to see their company’s tickets, they’d also
receive every correspondence.
I think RT’s intent is to implement access control at the queue level - it
would be difficult to limit access within a queue.