Adding {$Transaction->Content()} to Resolved Template does not work

RT Users
1

When I add

{$Transaction->Content()}

to the default Resolved Template to have the resolve message sent to the
requester, nothing additional is added to the email, the only thing I get is
the normal text.

How does one work around this? Is this a bug?

Best,
Blair

Blair Zajac blair@orcaware.com
Web and OS performance plots - Orca Home Page - OrcaWare Technologies

2

When I add

{$Transaction->Content()}

to the default Resolved Template to have the resolve message sent to the
requester, nothing additional is added to the email, the only thing I get is
the normal text.

If you take a look, you’ll note that the comment or correspondence is a
seperate transaction. You’ll want do something like take $Ticket->Transactions,
limit it to corresondence and then pull the content of the last one…

How does one work around this? Is this a bug?

It’s by design. It’s design that I’m considering the best way to rework :wink:

Thanks,
Jesse

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

3

Jesse Vincent wrote:

When I add

  {$Transaction->Content()}

to the default Resolved Template to have the resolve message sent to the
requester, nothing additional is added to the email, the only thing I get is
the normal text.

If you take a look, you’ll note that the comment or correspondence is a
seperate transaction. You’ll want do something like take $Ticket->Transactions,
limit it to corresondence and then pull the content of the last one…

How does one write complicated code in a Scrip? Trying something like

{ join(" ", keys %\{$Ticket->Transactions\} )

and protecting each { } gets old after a while?

Also, how does one append to the output buffer in the right order? If you
use something like

{ for my $i (1…10) {
print “$i
\n”;
} }

then the numbers are sent to the browser even before the HTTP headers are.

Best,
Blair

How does one work around this? Is this a bug?

It’s by design. It’s design that I’m considering the best way to rework :wink:

Thanks,
Jesse

–
http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

Blair Zajac blair@orcaware.com
Web and OS performance plots - Orca Home Page - OrcaWare Technologies

4

It’s a Text::Template.

perldoc Text::Template should tell you what you need to know about it.On Wed, Jan 09, 2002 at 01:46:25PM -0800, Blair Zajac wrote:

Jesse Vincent wrote:

On Wed, Jan 09, 2002 at 11:31:35AM -0800, Blair Zajac wrote:

When I add

  {$Transaction->Content()}

to the default Resolved Template to have the resolve message sent to the
requester, nothing additional is added to the email, the only thing I get is
the normal text.

If you take a look, you’ll note that the comment or correspondence is a
seperate transaction. You’ll want do something like take $Ticket->Transactions,
limit it to corresondence and then pull the content of the last one…

How does one write complicated code in a Scrip? Trying something like

{ join(" ", keys %\{$Ticket->Transactions\} )

and protecting each { } gets old after a while?

Also, how does one append to the output buffer in the right order? If you
use something like

{ for my $i (1…10) {
print “$i
\n”;
} }

then the numbers are sent to the browser even before the HTTP headers are.

Best,
Blair

How does one work around this? Is this a bug?

It’s by design. It’s design that I’m considering the best way to rework :wink:

Thanks,
Jesse

–
http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

–
Blair Zajac blair@orcaware.com
Web and OS performance plots - Orca Home Page - OrcaWare Technologies

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

5

Here’s the new version of the Resolved Template that prints the correspondence
(if any) that went into resolving the ticket.

If there’s a simpler or better way of accomplishing this, please let me
know.

Best,
Blair

Blair Zajac blair@orcaware.com
Web and OS performance plots - Orca Home Page - OrcaWare Technologies

Greetings,

The issue regarding

    "{$Ticket->Subject()}",

has been resolved. If you have any further questions or concerns,
please respond to this message.

{
my $resolved_transaction;
my $Transactions = $Ticket->Transactions;
while (my $Transaction = $Transactions->Next) {
if ($Transaction->Type eq ‘Correspond’) {
$resolved_transaction = $Transaction;
} elsif (!$Transactions->IsLast) {
$resolved_transaction = undef;
}
}

my $resolved_message = ‘’;

if ($resolved_transaction) {
my $attachments = $resolved_transaction->Attachments;
$attachments->GotoFirstItem;

while (my $message = $attachments->Next) {
  next unless $message->ContentType =~ m!^(text/plain|message|text$)!i;

  my $content = $message->Content;
  next unless length $content;

  my $wrapper = Text::Wrapper->new(columns=>70);
  $content = $wrapper->wrap($content);
  $resolved_message .= "$content\n";
}

}

$resolved_message;
}
Thank you,
{$Ticket->QueueObj->CorrespondAddress()}

Jesse Vincent wrote:

6

Can someone help me modify the code below to print out the requestor’s first
entry and the last entry in the ticket?

I’m not clear on how to get that.

Thanks.From: “Blair Zajac” blair@orcaware.com
To: “Jesse Vincent” jesse@bestpractical.com
Cc: “RT Users Mailing List” rt-users@lists.fsck.com
Sent: Wednesday, January 09, 2002 3:28 PM
Subject: Re: [rt-users] Adding {$Transaction->Content()} to Resolved
Template does not work

Here’s the new version of the Resolved Template that prints the
correspondence
(if any) that went into resolving the ticket.

If there’s a simpler or better way of accomplishing this, please let me
know.

Best,
Blair

–
Blair Zajac blair@orcaware.com
Web and OS performance plots - Orca Home Page - OrcaWare Technologies

Subject: Ticket Resolved: {$Ticket->Subject}

Greetings,

The issue regarding

    "{$Ticket->Subject()}",

has been resolved. If you have any further questions or concerns,
please respond to this message.

{
my $resolved_transaction;
my $Transactions = $Ticket->Transactions;
while (my $Transaction = $Transactions->Next) {
if ($Transaction->Type eq ‘Correspond’) {
$resolved_transaction = $Transaction;
} elsif (!$Transactions->IsLast) {
$resolved_transaction = undef;
}
}

my $resolved_message = ‘’;

if ($resolved_transaction) {
my $attachments = $resolved_transaction->Attachments;
$attachments->GotoFirstItem;

while (my $message = $attachments->Next) {
  next unless $message->ContentType =~

m!^(text/plain|message|text$)!i;

  my $content = $message->Content;
  next unless length $content;

  my $wrapper = Text::Wrapper->new(columns=>70);
  $content = $wrapper->wrap($content);
  $resolved_message .= "$content\n";
}

}

$resolved_message;
}
Thank you,
{$Ticket->QueueObj->CorrespondAddress()}

Jesse Vincent wrote:

It’s a Text::Template.

perldoc Text::Template should tell you what you need to know about it.

Jesse Vincent wrote:

When I add

  {$Transaction->Content()}

to the default Resolved Template to have the resolve message sent
to the
requester, nothing additional is added to the email, the only
thing I get is
the normal text.

If you take a look, you’ll note that the comment or correspondence
is a
seperate transaction. You’ll want do something like take
$Ticket->Transactions,
limit it to corresondence and then pull the content of the last
one…

How does one write complicated code in a Scrip? Trying something like

{ join(" ", keys %\{$Ticket->Transactions\} )

and protecting each { } gets old after a while?

Also, how does one append to the output buffer in the right order? If
you
use something like

{ for my $i (1…10) {
print “$i
\n”;
} }

then the numbers are sent to the browser even before the HTTP headers
are.

Best,
Blair

How does one work around this? Is this a bug?

It’s by design. It’s design that I’m considering the best way to
rework :wink:

Thanks,
Jesse

–
http://www.bestpractical.com/products/rt – Trouble Ticketing.
Free.

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