Adding things to Basics view

Is there any way that I can move things from the Details view of a the new
ticket page to the Basics view? I’ve just created two new queues which are
going to rely heavily on keywords. I’d like to make it easier for users to
work with these and make sure that they remember to select one when
creating a ticket. Thanks in advance for any suggestions,

Best regards,

Owen B. Mehegan
MIS Manager, Perseus Development Corp.
Landline: (781) 848-8100 x263
Mobile: (617) 285-1701
SurveySolutions for the Web: Winner of the PC Magazine Editors’ Choice Award

You can make a copy of the path/to/rt/WebRT/html/Ticket/Create.html and put
it in path/to/rt/local/WebRT/html/Ticket/
(you will have to create the latter one) Then modify your copy to have what
things you want where you want. The mason handler should handle using your
copy in local instead of the one under WebRT.

hth
John

At 09:54 AM 2/25/2003, Owen B. Mehegan wrote:

Is there any way that I can move things from the Details view of a the new
ticket page to the Basics view? I’ve just created two new queues which are
going to rely heavily on keywords. I’d like to make it easier for users to
work with these and make sure that they remember to select one when
creating a ticket. Thanks in advance for any suggestions,

Best regards,

Owen B. Mehegan
MIS Manager, Perseus Development Corp.
Landline: (781) 848-8100 x263
Mobile: (617) 285-1701
SurveySolutions for the Web: Winner of the PC Magazine Editors’ Choice Award


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