Greetings:
I’m on a FreeBSD 6.2 port installation of rt-3.6.5, trying to add
RT::Condition::UntouchedInHours as given in the wiki. I interpreted the
instructions as being simply to drop the code into
/usr/local/rt3/lib/RT/Condition/UntouchedInHours.pm
On running:
/usr/local/rt3/bin/rt-crontool
–search RT::Search::ActiveTicketsInQueue --search-arg general
–condition RT::Condition::UntouchedInHours --condition-arg 4
–action RT::Action::Notify --action-arg owner
I’m getting the error:
[Wed Feb 6 16:24:34 2008] [crit]: Failed to load module
RT::Condition::UntouchedInHours. () at /usr/local/rt3/bin/rt-crontool
line 208. (/usr/local/rt3/lib/RT.pm:361)
Failed to load module RT::Condition::UntouchedInHours. () at
/usr/local/rt3/bin/rt-crontool line 208.
I tried doing apachectl restart but it didn’t help. Am I missing
something fundamental?
Many thanks,
Yitzchak Schaffer
Systems Librarian
Touro College Libraries
33 West 23rd Street
New York, NY 10010
Tel (212) 463-0400 x230
Fax (212) 627-3197
yitzchas@touro.edu