Adding requestors based on CC?

Is it possible to automatically add people to requestors if they are CC’d in
the email?

A lot of times customers will email their group and email us, therefore when
we reply it will only get sent to them.

Thanks.

Is it possible to automatically add people to requestors if they are CC’d in the email?

A lot of times customers will email their group and email us, therefore when we reply it will
only get sent to them.

For Ticket Creation, look at ParseNewMessageForTicketCcs in your
config

-kevin

Tyler,

The ParseNewMessageForTicketCcs is a “RT-Wide” option. I put a “Queue
only” scrip in the wiki.

Kenn
LBNLOn 8/6/2009 9:37 AM, Kevin Falcone wrote:

On Wed, Aug 05, 2009 at 02:10:39PM -0700, Tyler Hall wrote:

Is it possible to automatically add people to requestors if they are CC’d in the email?

A lot of times customers will email their group and email us, therefore when we reply it will
only get sent to them.

For Ticket Creation, look at ParseNewMessageForTicketCcs in your
config

-kevin


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