Adding/Removing/Rename Fields under Basics

RT Users
1

Hi All,

Under a given Ticket’s Basic page there are a few fields such as
Status, Queue, Owner, Time Worked, Time Estimated & Time Left.
Is it possible to add more fields to the Basic page or rename the Time
Worked/Time Estimated/Time Left?

Regards

Ronald

2

Under a given Ticket’s Basic page there are a few fields such as
Status, Queue, Owner, Time Worked, Time Estimated & Time Left.
Is it possible to add more fields to the Basic page or rename the Time
Worked/Time Estimated/Time Left?

It sounds like you want Custom Fields.

-kevin

3

Ronald,

What is it you want to do?

Kenn
LBNLOn Tue, May 31, 2011 at 2:26 AM, ronald higgins ronald.higgins@gmail.comwrote:

Hi All,

Under a given Ticket’s Basic page there are a few fields such as
Status, Queue, Owner, Time Worked, Time Estimated & Time Left.
Is it possible to add more fields to the Basic page or rename the Time
Worked/Time Estimated/Time Left?

Regards

Ronald