We are trying to add the tags custom field (Tagging in RT — Best Practical Solutions) to our rt version 5.0.2, and upon the initdb command we get this error, but it also says “Done inserting data.” After adding the plugin to RT_SiteConfig, clearing the cache and restarting the webserver, the custom field doesn’t show. Can someone assist as to what this error may be referring to?
make initdb
/usr/bin/perl -I. -Ilib -I/opt/rt5/local/lib -I/opt/rt5/lib /opt/rt5/sbin/rt-setup-database --action insert --datadir etc --datafile etc/initialdata --dba root --prompt-for-dba-password --package RT::Extension::Tags --ext-version 0.05
In order to create or update your RT database, this script needs to connect to your mysql instance on (port ‘’) as root
Please specify that user’s database password below. If the user has no database
password, just press return.
Password:
Working with:
Type: mysql
Host:
Port:
Name: rt5
User:
DBA: root
Now inserting data.
[17862] [Fri Jun 10 13:00:23 2022] [error]: Invalid value for Type (/opt/rt5/sbin/…/lib/RT/Handle.pm:1337)
Done inserting data.
Done.