Adding new system RT System's saved searches

Hi,

I can edit system searches by settings->saved searches->“unowned tickets” (for
example) → “You can also edit the predefined search itself: Search - Unowned
Tickets”

Now I want add new system search like “owned tickets” for example.

When editing existing system unowned ticket search the description for it is
“[_1] newest unowned tickets”.

What is “[_1]” meaning and what to use as description there if I want new
system search?

rt 4.0.8

Thanks,
Arkadiusz Miśkiewicz, arekm / maven.pl

I can edit system searches by settings->saved searches->“unowned tickets” (for
example) → “You can also edit the predefined search itself: Search - Unowned
Tickets”

Now I want add new system search like “owned tickets” for example.

Unfortunately, you can’t do this from the UI.
You can only do it with an initialdata file (see the etc/initialdata
file we ship with RT and the docs/initialdata.pod available in git.

The best you can do from the UI is to make a group saved search for a
group everyone is in. This is a limitation we hope to remove in a
future major release of RT.

When editing existing system unowned ticket search the description for it is
“[_1] newest unowned tickets”.

What is “[_1]” meaning and what to use as description there if I want new
system search?

Just copy the [_1], it’s a placeholder for RT to pass in the number of
rows being passed to the results (it’s used elsewhere through RT’s
localization code to pass ‘constant’ strings).

-kevin

I can edit system searches by settings->saved searches->“unowned tickets”
(for example) → "You can also edit the predefined search itself: Search

  • Unowned Tickets"

Now I want add new system search like “owned tickets” for example.

Unfortunately, you can’t do this from the UI.
You can only do it with an initialdata file (see the etc/initialdata
file we ship with RT and the docs/initialdata.pod available in git.

The best you can do from the UI is to make a group saved search for a
group everyone is in. This is a limitation we hope to remove in a
future major release of RT.

Hm, I did what I described earlier (editing “You can also edit the predefined
search itself: Search - Unowned Tickets”), modified search rules to match my
needs and then saved using “Save as New”.

It got saved in “RT System’s saved searches”, so looks like adding new system
search is possible from UI right now.

Thanks,
Arkadiusz Miśkiewicz, arekm / maven.pl

It got saved in “RT System’s saved searches”, so looks like adding new system
search is possible from UI right now.

Yes, but it’s unfortunately subtly different than the stock searches,
and it won’t be visible to all users (just superusers).

It got saved in “RT System’s saved searches”, so looks like adding new
system search is possible from UI right now.

Yes, but it’s unfortunately subtly different than the stock searches,
and it won’t be visible to all users (just superusers).

Such search added to default “rt at glance” works also for regular users and
that was my goal.

Thanks,
Arkadiusz Miśkiewicz, arekm / maven.pl