I was wondering if more criteria can be added in the Query builder
for customizing the search. If yes, then how can we do it? Because I am
not having any UI option for adding more criteria’s.
Regards,
Uday
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I was wondering if more criteria can be added in the Query builder
for customizing the search. If yes, then how can we do it? Because I am
not having any UI option for adding more criteria’s.
Regards,
Uday
DISCLAIMER:“The information contained in this message and the
attachments (if any) may be privileged and confidential and protected
from disclosure. You are hereby notified that any unauthorized use,
dissemination, distribution or copying of this communication, review,
retransmission, or taking of any action based upon this information, by
persons or entities other than the intended recipient, is strictly
prohibited. If you are not the intended recipient or an employee or
agent responsible for delivering this message, and have received this
communication in error, please notify us immediately by replying to the
message and kindly delete the original message, attachments, if any, and
all its copies from your computer system. Thank you for your
cooperation.”
DISCLAIMER:“The information contained in this message and the attachments (if any) may be privileged and confidential and protected from disclosure. You are hereby notified that any unauthorized use, dissemination, distribution or copying of this communication, review, retransmission, or taking of any action based upon this information, by persons or entities other than the intended recipient, is strictly prohibited. If you are not the intended recipient or an employee or agent responsible for delivering this message, and have received this communication in error, please notify us immediately by replying to the message and kindly delete the original message, attachments, if any, and all its copies from your computer system. Thank you for your cooperation.”
I was wondering if more criteria can be added in the Query
builder for customizing the search. If yes, then how can we do it?
Because I am not having any UI option for adding more criteria’s.
Regards,
Uday
Hi, Uday. This is just a guess, but what you are probably looking for
is to add custom fields and then search on those custom fields in the
query builder.
If you already have custom fields set up and are wondering why they
are not showing up in the query builder I think that the first
question under “Web User Interface” in the RT FAQ wiki should have
your answer: