In the emails that we get from RT we’ve added links like:
<Resolve: {$RT::WebURL}Ticket/Modify.html?id={$Ticket->id}&Status=resolved >
This allows us to resolve a ticket with one click from the email.
Now we are wondering if there is a way in which we can add a
&comment=something so that a comment is added to the ticket saying that it
was resolved.
We would want the same for our link to take the ticket.
<Take: {$RT::WebURL}Ticket/Display.html?Action=Take&id={$Ticket->id} >
So is there a url parameter we can use for comment?
Thanks,
–Carlos