Hello. We are running 2.0.9 and using if for both helpdesk as well as
project development. We have done a bunch of customization using the
keywords and queues, but what we would really like is to be able to create
a custom status. For example, we would like to give the tickets a status
of “QA” once they have moved into QA testing stage. We have keyworded
this, but it does not show up in the main queue displays. We could create
a separate queue, but then several different projects would commingle. I
have looked through the code but have not really been able to figure out
whether or not this is an easy modification.
Thanks in advance for any suggestions.