In order make sure that we’re solving the correct problem, since my
previous post was terse, and I’m not sure whether I used all the right key
words, please allow me to elaborate:
Based on a similar treatment by a colleague, I have created
local/html/Elements/CustomField_Local.pm
15 #$FieldTypes{JSON_Encoded_Resource_Field} = {
16 # sort_order => 36,
17 # selection_type => 0,
18 #
19 # labels => [
20 # ‘Fill in one Encoded Resource Text Area’,
21 # ],
22 #};
The I
created local/html/Elements/EditCustomFieldJSON_Encoded_Resource_Field and
local/html/Elements/ShowCustomFieldJSON_Encoded_Resource_Field
Which do what I need them to - pretty print the JSON so a human can read it
and edit it if necessary.
But RT thinks this custom field type allows multiple entries per field, and
so pukes all over the pretty-printed JSON.
When I use a straight “Fill in one text area” RT is ok with the JSON, but
the JSON is not pretty printed.
Thank you again.
Len.On Tue, Jun 17, 2014 at 3:46 PM, Len Jaffe lenjaffe@jaffesystems.com wrote:
On Tue, Jun 17, 2014 at 3:11 PM, Kevin Falcone falcone@bestpractical.com wrote:
On Mon, Jun 16, 2014 at 04:54:03PM -0400, Len Jaffe wrote:
I’m adding a custom field type tp my RT instance to that I can create
custom
Show and Edit templates due to the data being stored in JSON.
What I’;ve found so far is that RT thinks my Text-based CF is
multivalued, and
when the edit side submits any values (not even changing any of the
json), RT
will parse pretty-printed JSON as multiple entries.
How does one typically go about informing RT that the new custom field
type is
single-valued?
I assume you’ve actually made a Freeform rather than Text CF with
custom viewers/editors. The relevant setting should be MaxValues, but
switching your type is likely what you want - Fill in one text area vs
enter multiple values.
This was an attempt to create my own custom field type, based on the ‘fill
in one text area’ text CF.
I’ll look at freeform.
Thank you.
Len.
lenjaffe@jaffesystems.com 614-404-4214 @lenjaffe
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lenjaffe@jaffesystems.com 614-404-4214 @lenjaffe
Information Technology Smoke Jumper, Host of Columbus Code Jam
http://www.meetup.com/techlifecolumbus/
www.lenjaffe.com http://www.theycomewithcheese.com
Advent Planet http://www.lenjaffe.com/AdventPlanet/ - An Aggregation of
Online Advent Calendars.