Adding comment via REST interface

RT Users
1

Hi.

I am trying to post a comment to a ticket via REST interface, but the only
documentation that I found (
RT::Client::REST::Ticket - this object represents a ticket. - metacpan.org)
doesn’t seem to mention such capability. I have found another posting of a
similar question (
[rt-users] Email works for AutoReply, and Forwarding but not Resolve or Reply),
but it doesn’t seem to have been answered.

I am accessing it through Java’s PostMethod/HttpClient libraries, and using
the latest version of RT. I will be greatly appreciated if someone could
help me with this!

Thanks,
Soichi Hayashi

2

We use RT::Client::REST to append comments to tickets as part of our
Subversion integration. Seems to work just fine.

Check out

for an example on how this might be done. My only suggestion would be
to extend the example by adding in additional error catching as shown in
the RT::Client::REST documentation.

Cheers,

Matt
Matt Adams
Development & Network Services, Cypress Interactive
http://cypressinteractive.com, http://edsuite.com