Adding CF value to Subject

RT Users
1

Hello,

How would I go about inserting the value of a custom field to the
subject line on ticket creation?

Regards, Jim

2

How would I go about inserting the value of a custom field to the subject line on ticket
creation?

Do you want to change the Subject of the ticket or change the subject
of outgoing emails?

If the former, write a Scrip to do On Create User Defined and in the
User Defined section, write a SetSubject call. If the latter, update
the relevant templates to include a FirstCustomField(‘My Field’) in
the Subject: field.

-kevin