Adding CC / BCC to Ticket Reply causes 533 LIST error from sendmail

If I click to Reply to a message in an RT Ticket and add either CC, BCC
or both I get the following message immediately returned (obviously I
change some names to protect the guilty - they are in uppercase):

Your message did not reach some or all of the intended recipients.Subject: [#51] SUBJECT TEXT
Sent: 08/10/2008 16:28

The following recipient(s) cannot be reached:

  "553 List:; syntax illegal for recipient

addresses"@SERVER.DOMAIN.LOCAL on 08/10/2008 16:28
The format of the e-mail address is incorrect. Check the
address, look up the recipient in the Address Book, or contact the
recipient directly to find out the correct address.
< SERVER.DOMAIN.LOCAL #5.1.3>

I was the Requestor which is why I assume I got the message back. I
assume if another customer was the Requestor they would get the message
back.

The /var/log/maillog is:

Oct 8 16:28:04 SERVER sendmail[11331]: m98FS4jI011331: from=apache,
size=1272, class=-60, nrcpts=1,
msgid=rt-3.8.0-9093-1223479684-18.51-7-0@DOMAIN.co.uk,
relay=apache@localhost
Oct 8 16:28:04 SERVER sendmail[11331]: m98FS4jI011331: m98FS4jJ011331:
DSN: “OtherRecipients of COMPANY Ticket #51”:;… List:; syntax illegal
for recipient addresses

I don’t have the experience with RT to have changed anything other than
the config file when setting it up. Does anybody have any suggestions?

Kind regards,

Paul Broadwith (MBCS)
Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified
for 2008

Tel.: 01955 698203
Windows Messenger: paul.broadwith@blueivy.co.uk
Web: http://www.blueivy.co.uk

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Gabriel
Cadieux
Sent: 08 October 2008 16:06
To: Curtis Bruneau; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] reall odd apache2 crashes with blank pages

ahh, i get you.

indeed, the SSL functionality should work flawlessly now, but we weren’t
actually using it per se, it was just turned on by default. our RT
implementation is internal only, and the mysql database is runs on the
same host as apache, so there’s really no need for it.

:slight_smile:

-gabe

From: Curtis Bruneau [mailto:curtisb@vianet.ca]
Sent: Wednesday, October 08, 2008 10:03 AM
To: Gabriel Cadieux; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] reall odd apache2 crashes with blank pages

Understood, just saying you should still be able to use SSL without
issues with the fixed driver.

Gabriel Cadieux wrote:

yes, i understand that, but you have to take into consideration the
fact that someone also mentioned disabling SSL altogether slowed their
segfaults, and this is exactly what happened when i tried it as well.
before i disabled SSL, i was getting several crashes per day, around 8
or so… constantly. this continued for almost a week. after disabling
it, it went steady for a couple days between each segfault, for about
another week, until everything finally turned out fine (so far anyways)
when i downgraded DBD::mysql… i haven’t seen a segfault in logs since
last friday.

logic forces me to conclude the problem was not necessarely caused,
but most likely exacerbated by the SSL functionality being turned on.

-gabe

-----Original Message-----
From: Curtis Bruneau [mailto:curtisb@vianet.ca]
Sent: Wednesday, October 08, 2008 9:45 AM
To: Gabriel Cadieux; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] reall odd apache2 crashes with blank pages

I think it’s just a bug in DBD:mysql, I had the same issue and it’s a
well documented problem. I can’t see why SSL would have any effect,
it’s
just a protocol not a driver.

Gabriel Cadieux wrote:

after disabling SSL and downgrading DBD::mysql to 4.00.5 (from the
buggy 4.00.7), i am happy to announce that there have been no segfaults
on our RT server since last friday. i beleive each of these options must
have been partially responsible for the problem… i will wait approx.
another week and then consider this issue resolved due to the changes
applied. i will let you all know how it turns out.

-gabe

-----Original Message-----
From: d tbsky [mailto:tbskyd@gmail.com]
Sent: Thursday, October 02, 2008 9:20 PM
To: Gabriel Cadieux
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] reall odd apache2 crashes with blank pages

it seems i was too quick to assume that my disabling apache’s SSL
functionality worked to counter this issue;

the server just now crapped out AGAIN with the same symptoms: i
clicked a link this morning after having a firefox window open on RT all
night, and was once again greeted with a white page and a nice segfault
on my tailf console… ;/ it also crashed several more times afterwards,
every single time i did an F5 to try and refresh.

i have just downgraded to DBD::mysql 4.00.5 (from 4.00.7), and will
report once more in the next few days on the issue.

good luck to all affected by this ubiquitous issue.

disable ssl slow down the segfault. our rt system runs for 3 days.
it

segfault almost every day before.
but the problem is still there. i now again wondering about
mod_perl…


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

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Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

If I click to Reply to a message in an RT Ticket and add either CC, BCC
or both I get the following message immediately returned (obviously I
change some names to protect the guilty - they are in uppercase):

You’ve misconfigured RT. Have a look in the RT_Config.pm file. You might
want to look for ‘Sendmail’

-jesse

[please keep rt-users CCed]

Hi Jesse,

Thanks for emailing me.

Can you be more specific? I have been through the RT_SiteConfig.pm
about
a dozen times today to see if I can figure out where it is and I am
none
the wiser. I have it set to ‘sendmailpipe’ as per the default.

Try RT_Config.pm, not RT_SiteConfig.pm.

There is a HUGE warning in RT_Config.pm that you shouldn’t edit it but
instead copy sections to the RT_SiteConfig.pm.

I’m still unsure of even what variable or section I should be editing.
Can you give me some pointers?

Kind regards,

Paul Broadwith (MBCS)
Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified
for 2008

Tel.: 01955 698203
Windows Messenger: paul.broadwith@blueivy.co.uk
Web: http://www.blueivy.co.ukFrom: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: 08 October 2008 21:49
To: Paul Broadwith
Cc: RT-Users Users
Subject: Re: [rt-users] Adding CC / BCC to Ticket Reply causes 533 LIST
error from sendmail

[please keep rt-users CCed]

Hi Jesse,

Thanks for emailing me.

Can you be more specific? I have been through the RT_SiteConfig.pm
about
a dozen times today to see if I can figure out where it is and I am
none
the wiser. I have it set to ‘sendmailpipe’ as per the default.

Try RT_Config.pm, not RT_SiteConfig.pm.

===
Set($MailCommand , ‘sendmailpipe’);
Set($SendmailArguments , ‘-oi -t -ODeliveryMode=b -OErrorMode=m
-f"support@blueivy.co.uk"’);
Set($SendmailBounceArguments , ‘-f “support@blueivy.co.uk”’);
Set($SendmailPath , “/usr/sbin/sendmail”);

Mail does go out and in, it just doesn’t when CC or BCC addresses are
added …

Kind regards,

Paul Broadwith (MBCS)
Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner
Qualified
for 2008

Tel.: 01955 698203
Windows Messenger: paul.broadwith@blueivy.co.uk
Web: http://www.blueivy.co.uk

-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: 08 October 2008 20:00
To: Paul Broadwith
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Adding CC / BCC to Ticket Reply causes 533
LIST
error from sendmail

If I click to Reply to a message in an RT Ticket and add either CC,
BCC
or both I get the following message immediately returned (obviously I
change some names to protect the guilty - they are in uppercase):

You’ve misconfigured RT. Have a look in the RT_Config.pm file. You
might
want to look for ‘Sendmail’

-jesse

===
Your message did not reach some or all of the intended recipients.

 Subject:	[#51] SUBJECT TEXT
 Sent:	08/10/2008 16:28

The following recipient(s) cannot be reached:

 "553 List:; syntax illegal for recipient

addresses"@SERVER.DOMAIN.LOCAL on 08/10/2008 16:28
The format of the e-mail address is incorrect. Check the
address, look up the recipient in the Address Book, or contact the
recipient directly to find out the correct address.
< SERVER.DOMAIN.LOCAL #5.1.3>

I was the Requestor which is why I assume I got the message back. I
assume if another customer was the Requestor they would get the
message
back.

The /var/log/maillog is:

===
Oct 8 16:28:04 SERVER sendmail[11331]: m98FS4jI011331: from=apache,
size=1272, class=-60, nrcpts=1,
msgid=rt-3.8.0-9093-1223479684-18.51-7-0@DOMAIN.co.uk,
relay=apache@localhost
Oct 8 16:28:04 SERVER sendmail[11331]: m98FS4jI011331:
m98FS4jJ011331:
DSN: “OtherRecipients of COMPANY Ticket #51”:;… List:; syntax
illegal
for recipient addresses

I don’t have the experience with RT to have changed anything other
than
the config file when setting it up. Does anybody have any
suggestions?

Kind regards,

Paul Broadwith (MBCS)
Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner
Qualified
for 2008

Tel.: 01955 698203
Windows Messenger: paul.broadwith@blueivy.co.uk
Web: http://www.blueivy.co.uk

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
Gabriel
Cadieux
Sent: 08 October 2008 16:06
To: Curtis Bruneau; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] reall odd apache2 crashes with blank pages

ahh, i get you.

indeed, the SSL functionality should work flawlessly now, but we
weren’t
actually using it per se, it was just turned on by default. our RT
implementation is internal only, and the mysql database is runs on
the
same host as apache, so there’s really no need for it.

:slight_smile:

-gabe

-----Original Message-----
From: Curtis Bruneau [mailto:curtisb@vianet.ca]
Sent: Wednesday, October 08, 2008 10:03 AM
To: Gabriel Cadieux; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] reall odd apache2 crashes with blank pages

Understood, just saying you should still be able to use SSL without
issues with the fixed driver.

Gabriel Cadieux wrote:

yes, i understand that, but you have to take into consideration the
fact that someone also mentioned disabling SSL altogether slowed
their
segfaults, and this is exactly what happened when i tried it as well.
before i disabled SSL, i was getting several crashes per day,
around 8
or so… constantly. this continued for almost a week. after
disabling
it, it went steady for a couple days between each segfault, for about
another week, until everything finally turned out fine (so far
anyways)
when i downgraded DBD::mysql… i haven’t seen a segfault in logs
since
last friday.

logic forces me to conclude the problem was not necessarely caused,
but most likely exacerbated by the SSL functionality being turned on.

-gabe

-----Original Message-----
From: Curtis Bruneau [mailto:curtisb@vianet.ca]
Sent: Wednesday, October 08, 2008 9:45 AM
To: Gabriel Cadieux; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] reall odd apache2 crashes with blank pages

I think it’s just a bug in DBD:mysql, I had the same issue and it’s
a

well documented problem. I can’t see why SSL would have any effect,
it’s
just a protocol not a driver.

Gabriel Cadieux wrote:

after disabling SSL and downgrading DBD::mysql to 4.00.5 (from the
buggy 4.00.7), i am happy to announce that there have been no
segfaults
on our RT server since last friday. i beleive each of these options
must
have been partially responsible for the problem… i will wait
approx.
another week and then consider this issue resolved due to the changes
applied. i will let you all know how it turns out.

-gabe

-----Original Message-----
From: d tbsky [mailto:tbskyd@gmail.com]
Sent: Thursday, October 02, 2008 9:20 PM
To: Gabriel Cadieux
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] reall odd apache2 crashes with blank pages

it seems i was too quick to assume that my disabling apache’s SSL
functionality worked to counter this issue;

the server just now crapped out AGAIN with the same symptoms: i
clicked a link this morning after having a firefox window open on RT
all
night, and was once again greeted with a white page and a nice
segfault
on my tailf console… ;/ it also crashed several more times
afterwards,
every single time i did an F5 to try and refresh.

i have just downgraded to DBD::mysql 4.00.5 (from 4.00.7), and
will
report once more in the next few days on the issue.

good luck to all affected by this ubiquitous issue.

disable ssl slow down the segfault. our rt system runs for 3 days.
it

segfault almost every day before.
but the problem is still there. i now again wondering about
mod_perl…


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media.

Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Blue Ivy Limited is a limited company registered in Scotland.
Registered company number: SC 221649.
Registered VAT number: GB 774 8460 88.
Registered Office: 67 Kelburn Street, Barrhead, Glasgow, G78 1LD

This email and its attachments may be confidential and are intended
solely for the use of the individual to whom it is addressed. Any
views or opinions expressed are solely those of the author and do
not necessarily represent those of ?Blue Ivy Ltd?.

If you are not the intended recipient of this email and its
attachments, you must take no action based upon them, nor must you
copy or show them to anyone.

Please contact the sender if you believe you have received this
email in error.

{Blue Ivy Ltd - ICT For Small Businesses}

Paul Broadwith wrote:

There is a HUGE warning in RT_Config.pm that you shouldn’t edit it but
instead copy sections to the RT_SiteConfig.pm.

I’m still unsure of even what variable or section I should be editing.
Can you give me some pointers?
I think Jesse is referring to the fact that using FriendlyNameFrom/To
isn’t supported when your mailagent is Sendmail.

I tried that a couple of weeks ago also and the result was that no email
went out, thankfully it was on a test instance :wink:

Joop

That appears to work on the test message I just sent so hopefully that
is it fixed. However now my from name is just the email address (which
isn’t a problem, it just doesn’t look “pretty”!)

One point though. There is no mention that these variables shouldn’t be
set when the mailer is set to sendmail - bear in mind my mailer is set
to sendmailpipe, which while still sendmail, would suggest to me it’s
not the same “thing” to RT. I would suggest that the default config file
is updated to reflect that (if it isn’t already and I’ve just missed it)
and that both sendmail and sendmailpipe (and maybe the others) should be
specified.

Kind regards,

Paul Broadwith (MBCS)
Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified
for 2008

Tel.: 01955 698203
Windows Messenger: paul.broadwith@blueivy.co.uk
Web: http://www.blueivy.co.ukFrom: Joop [mailto:JoopvandeWege@mococo.nl]
Sent: 09 October 2008 09:53
To: Paul Broadwith
Cc: RT-Users Users
Subject: Re: [rt-users] Adding CC / BCC to Ticket Reply causes 533 LIST
error from sendmail

Paul Broadwith wrote:

There is a HUGE warning in RT_Config.pm that you shouldn’t edit it but
instead copy sections to the RT_SiteConfig.pm.

I’m still unsure of even what variable or section I should be editing.
Can you give me some pointers?
I think Jesse is referring to the fact that using FriendlyNameFrom/To
isn’t supported when your mailagent is Sendmail.

I tried that a couple of weeks ago also and the result was that no email

went out, thankfully it was on a test instance :wink:

Joop

Blue Ivy Limited is a limited company registered in Scotland.
Registered company number: SC 221649.
Registered VAT number: GB 774 8460 88.
Registered Office: 67 Kelburn Street, Barrhead, Glasgow, G78 1LD

This email and its attachments may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of ?Blue Ivy Ltd?.

If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone.

Please contact the sender if you believe you have received this email in error.

{Blue Ivy Ltd - ICT For Small Businesses}