Adding an Action link to Ticket/Display.html/BeforeActionList

RT Users
1

When/Where are the actions added to @Actions?

  1. for some reason the @Actions ArrayRef is empty when I access it in
    the callback. Where do the Actions come from? I am talking about the
    links “Reply”, “Comment”, “Forward”, “Stall”, …

  2. If I push a simple string to @Actions they end up in a yellow
    “Results” Widget. see attached screenshot

#local/plugins/RT-Extension-OneClickClose/html/Callbacks/RT-Extension-OneClickClose/Ticket/Display.html/BeforeActionList
<%init>
use Data::Dumper;
$RT::Logger->debug("\n\n###\n".Dumper($Actions)."\n\n###\n");
push @$Actions, “foo”;
</%init>

<%args>
$Actions => undef
$TicketObj => undef
</%args>

Output:
$VAR1 = [];

(/opt/rt4/local/plugins/RT-Extension-OneClickClose/html/Callbacks/RT-Extension-OneClickClose/Ticket/Display.html/BeforeActionList:3)

2

I’ll answer myself:
if an action is not a ref it is rendered in the result box. bit
unexpected but im sure there is a reason. (code in
share/html/Elements/ListActions)

rt/share/html/Elements/ListActions at stable · bestpractical/rt · GitHub 06.10.2016 13:53, David Schmidt wrote:

When/Where are the actions added to @Actions?

  1. for some reason the @Actions ArrayRef is empty when I access it in
    the callback. Where do the Actions come from? I am talking about the
    links “Reply”, “Comment”, “Forward”, “Stall”, …

  2. If I push a simple string to @Actions they end up in a yellow
    “Results” Widget. see attached screenshot

#local/plugins/RT-Extension-OneClickClose/html/Callbacks/RT-Extension-OneClickClose/Ticket/Display.html/BeforeActionList
<%init>
use Data::Dumper;
$RT::Logger->debug(“\n\n###\n”.Dumper($Actions).“\n\n###\n”);
push @$Actions, “foo”;
</%init>

<%args>
$Actions => undef
$TicketObj => undef
</%args>

Output:

$VAR1 = ;

(/opt/rt4/local/plugins/RT-Extension-OneClickClose/html/Callbacks/RT-Extension-OneClickClose/Ticket/Display.html/BeforeActionList:3)

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https://bestpractical.com/training

  • Boston - October 24-26
  • Los Angeles - Q1 2017
3

How can I access the referer in a callback?

I managed to add the link using this callback:

file: html/Callbacks/RT-Extension-OneClickClose/Elements/Tabs/Privileged
<%ARGS>
$Path => undef
</%ARGS>

<%INIT>
if ( $Path =~ m!^/Ticket/Display.html! ) {
if ( $DECODED_ARGS->{id} && $DECODED_ARGS->{id} =~ m/\d+/ ) {
my $ticket_id = $DECODED_ARGS->{id};
my $actions = PageMenu()->child( ‘actions’ );
$actions->child(
‘OneClickClose’,
title => ‘OneClickClose’,
path =>
“/Ticket/Update.html?Status=resolved&SubmitTicket=1&id=$ticket_id&AfterSubmitReturn=1”,
);
}
}
</%INIT>On 06.10.2016 14:40, David Schmidt wrote:

I’ll answer myself:
if an action is not a ref it is rendered in the result box. bit
unexpected but im sure there is a reason. (code in
share/html/Elements/ListActions)

rt/share/html/Elements/ListActions at stable · bestpractical/rt · GitHub

On 06.10.2016 13:53, David Schmidt wrote:

When/Where are the actions added to @Actions?

  1. for some reason the @Actions ArrayRef is empty when I access it in
    the callback. Where do the Actions come from? I am talking about the
    links “Reply”, “Comment”, “Forward”, “Stall”, …

  2. If I push a simple string to @Actions they end up in a yellow
    “Results” Widget. see attached screenshot

#local/plugins/RT-Extension-OneClickClose/html/Callbacks/RT-Extension-OneClickClose/Ticket/Display.html/BeforeActionList
<%init>
use Data::Dumper;
$RT::Logger->debug(“\n\n###\n”.Dumper($Actions).“\n\n###\n”);
push @$Actions, “foo”;
</%init>

<%args>
$Actions => undef
$TicketObj => undef
</%args>

Output:

$VAR1 = ;

(/opt/rt4/local/plugins/RT-Extension-OneClickClose/html/Callbacks/RT-Extension-OneClickClose/Ticket/Display.html/BeforeActionList:3)

RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training

  • Boston - October 24-26
  • Los Angeles - Q1 2017

RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training

  • Boston - October 24-26
  • Los Angeles - Q1 2017
4

well, here is one solution that works for me.

my $referer = RT::Interface::Web::RequestENV(‘HTTP_REFERER’);

https://github.com/MarkHofstetter/RT-Extension-OneClickCloseOn 12.10.2016 12:16, David Schmidt wrote:

How can I access the referer in a callback?

I managed to add the link using this callback:

file:
html/Callbacks/RT-Extension-OneClickClose/Elements/Tabs/Privileged
<%ARGS>
$Path => undef
</%ARGS>

<%INIT>
if ( $Path =~ m!^/Ticket/Display.html! ) {
if ( $DECODED_ARGS->{id} && $DECODED_ARGS->{id} =~ m/\d+/ ) {
my $ticket_id = $DECODED_ARGS->{id};
my $actions = PageMenu()->child( ‘actions’ );
$actions->child(
‘OneClickClose’,
title => ‘OneClickClose’,
path =>
“/Ticket/Update.html?Status=resolved&SubmitTicket=1&id=$ticket_id&AfterSubmitReturn=1”,
);
}
}
</%INIT>

On 06.10.2016 14:40, David Schmidt wrote:

I’ll answer myself:
if an action is not a ref it is rendered in the result box. bit
unexpected but im sure there is a reason. (code in
share/html/Elements/ListActions)

rt/share/html/Elements/ListActions at stable · bestpractical/rt · GitHub

On 06.10.2016 13:53, David Schmidt wrote:

When/Where are the actions added to @Actions?

  1. for some reason the @Actions ArrayRef is empty when I access it
    in
    the callback. Where do the Actions come from? I am talking about the
    links “Reply”, “Comment”, “Forward”, “Stall”, …

  2. If I push a simple string to @Actions they end up in a yellow
    “Results” Widget. see attached screenshot

#local/plugins/RT-Extension-OneClickClose/html/Callbacks/RT-Extension-OneClickClose/Ticket/Display.html/BeforeActionList
<%init>
use Data::Dumper;
$RT::Logger->debug(“\n\n###\n”.Dumper($Actions).“\n\n###\n”);
push @$Actions, “foo”;
</%init>

<%args>
$Actions => undef
$TicketObj => undef
</%args>

Output:

$VAR1 = ;

(/opt/rt4/local/plugins/RT-Extension-OneClickClose/html/Callbacks/RT-Extension-OneClickClose/Ticket/Display.html/BeforeActionList:3)

RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training

  • Boston - October 24-26
  • Los Angeles - Q1 2017

RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training

  • Boston - October 24-26
  • Los Angeles - Q1 2017

RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training

  • Boston - October 24-26
  • Los Angeles - Q1 2017