Adding Address Book to RT?

RT Users
1

Hello everyone,

Does any one got a good method to add address book to RT? Now we can just
search people in the people page, but only users in RT. Has someone work on
a way on adding address book by other ways? I had just seen people talking
about authentication by LDAP on the mail list, but not something similar to
an address book. Please give me some direction to start on.

Any comment or advice is welcome. Thanks a lot.

Best Regards,
Ada Hui

Linguaphone : Learning English? Get Japanese lessons for FREE
http://go.msnserver.com/HK/46165.asp

2

I am working on some ldap things.
I don’t know if it’s that what you want, but whould it be enough that if you insert the username the user gets the mail?
You want to use it for the cc field, right?
Jesse, should it work that in the CC field you just need to insert the username to add a user as CC or do I have to provide the e-mail address?

SAmuel-----Original Message-----
From: Ada Hui [mailto:myqu@hotmail.com]
Sent: Tuesday,06 April,2004 03:41
To: rt-users@lists.fsck.com
Subject: [rt-users] Adding Address Book to RT?

Hello everyone,

Does any one got a good method to add address book to RT? Now we can just search people in the people page, but only users in RT. Has someone work on a way on adding address book by other ways? I had just seen people talking about authentication by LDAP on the mail list, but not something similar to an address book. Please give me some direction to start on.

Any comment or advice is welcome. Thanks a lot.

Best Regards,
Ada Hui

3

Hi Samuel,

Thanks for your reply. I think LDAP is the right way, but i want not only
able to find users of RT, but people in my company LDAP tree. That’s
similar, i think. We both want to add address book and have it use in the CC
field. BTW, I didn’t use LDAP in RT for authentication.

Did you come up with something so far?

Thanks and best regards,
Ada

From: “Senoner Samuel” Samuel.Senoner@eurac.edu
To: “Ada Hui” myqu@hotmail.com,rt-users@lists.fsck.com
Subject: RE: [rt-users] Adding Address Book to RT?
Date: Tue, 6 Apr 2004 08:47:07 +0200

I am working on some ldap things.
I don’t know if it’s that what you want, but whould it be enough that if
you insert the username the user gets the mail?
You want to use it for the cc field, right?
Jesse, should it work that in the CC field you just need to insert the
username to add a user as CC or do I have to provide the e-mail address?

SAmuel

-----Original Message-----
From: Ada Hui [mailto:myqu@hotmail.com]
Sent: Tuesday,06 April,2004 03:41
To: rt-users@lists.fsck.com
Subject: [rt-users] Adding Address Book to RT?

Hello everyone,

Does any one got a good method to add address book to RT? Now we can just
search people in the people page, but only users in RT. Has someone work on
a way on adding address book by other ways? I had just seen people talking
about authentication by LDAP on the mail list, but not something similar to
an address book. Please give me some direction to start on.

Any comment or advice is welcome. Thanks a lot.

Best Regards,
Ada Hui

Linguaphone : Learning English? Get Japanese lessons for FREE
http://go.msnserver.com/HK/46165.asp

4

OK, LDAP is ok for you.
You don’t want that if finds only users of RT, but if you insert a username and a user automatically become a user of RT whould it be ok?
So you insert in the cc field a username, RT looks it up in your LDAP database and sends a mail to his mail address, which is in the ldap database.

Authentication and infomation lookup can be independent.

SAmuelFrom: Ada Hui [mailto:myqu@hotmail.com]
Sent: Tue 4/6/2004 11:55 AM
To: Senoner Samuel; rt-users@lists.fsck.com
Cc:
Subject: RE: [rt-users] Adding Address Book to RT?

Hi Samuel,

Thanks for your reply. I think LDAP is the right way, but i want not only
able to find users of RT, but people in my company LDAP tree. That's
similar, i think. We both want to add address book and have it use in the CC
field. BTW, I didn't use LDAP in RT for authentication.

Did you come up with something so far?

Thanks and best regards,
Ada

>From: "Senoner Samuel" <Samuel.Senoner@eurac.edu>
>To: "Ada Hui" <myqu@hotmail.com>,<rt-users@lists.fsck.com>
>Subject: RE: [rt-users] Adding Address Book to RT?
>Date: Tue, 6 Apr 2004 08:47:07 +0200
>
>I am working on some ldap things.
>I don't know if it's that what you want, but whould it be enough that if
>you insert the username the user gets the mail?
>You want to use it for the cc field, right?
>Jesse, should it work that in the CC field you just need to insert the
>username to add a user as CC or do I have to provide the e-mail address?
>
>SAmuel
>
>-----Original Message-----
>From: Ada Hui [mailto:myqu@hotmail.com]
>Sent: Tuesday,06 April,2004 03:41
>To: rt-users@lists.fsck.com
>Subject: [rt-users] Adding Address Book to RT?
>
>Hello everyone,
>
>Does any one got a good method to add address book to RT? Now we can just
>search people in the people page, but only users in RT. Has someone work on
>a way on adding address book by other ways? I had just seen people talking
>about authentication by LDAP on the mail list, but not something similar to
>an address book. Please give me some direction to start on.
>
>Any comment or advice is welcome. Thanks a lot.
>
>Best Regards,
>Ada Hui
>

Linguaphone :  Learning English? Get Japanese lessons for FREE
http://go.msnserver.com/HK/46165.asp