Adding additional features to the SelfService interface?

Hi rt-users,

I asked a couple of weeks ago about the possibility of simplifying the
interface for our RT users. Somebody mentioned the SelfService
interface. This is almost exactly what we need - somewhere to log
in, and do basic ticket manipulation. Specifically we need 2 things

    1. assign custom fields (implemented and working) and 2) assign new
      watchers (which I can’t get working).

I’ve tried to add certain rights to the Unprivileged system group to
do this, but they do not seem to percolate through to the UI. Is
there a way to do what I want to do via an inbuilt mechanism? If not,
what would be the best way to allow this in the SelfService interface?



Bioinformatics Support Unit,
Institute for Cell and Molecular Biosciences,
Faculty of Medical Sciences, Framlington Place,
Newcastle University, Newcastle, NE2 4HH
Tel: +44 (0)191 222 7253 (Room M.2046, William Leech Building)