Adding a status

On the front page I’d like to be able to see which tickets have been
appended. At the moment tickets are open or new however I’d like to see
’replied’ in there. Is there any consequences to hacking a new status
into the system?

If so (or even if not), is there a better way to do it? Should the
support team set the status to stalled when they answer? (We were going
to use stalled for tickets that have not been resolved but which we’re
not actively working on any more)

Cheers!
Rick

http://www.google.com/search?hl=en&q=site%3Alists.bestpractical.com+custom+status&btnG=Google+SearchOn Tue, Oct 12, 2004 at 12:04:09PM +1000, Rick Measham wrote:

On the front page I’d like to be able to see which tickets have been
appended. At the moment tickets are open or new however I’d like to see
’replied’ in there. Is there any consequences to hacking a new status
into the system?

If so (or even if not), is there a better way to do it? Should the
support team set the status to stalled when they answer? (We were going
to use stalled for tickets that have not been resolved but which we’re
not actively working on any more)

Cheers!
Rick


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Be sure to check out the RT wiki at http://wiki.bestpractical.com

On Tue, Oct 12, 2004 at 12:04:09PM +1000, I asked:

On the front page I’d like to be able to see which tickets have been
appended. At the moment tickets are open or new however I’d like to see
’replied’ in there. Is there any consequences to hacking a new status
into the system?

On Tue, 2004-10-12 at 11:32, Todd Chapman replied:

http://www.google.com/search?hl=en&q=site%3Alists.bestpractical.com+custom+status&btnG=Google+Search

In case anyone comes across this post in the future, to save you looking
through Googles results (the first few are just the question being
posed) here’s a link to a conclusive answer from Jesse:

http://lists.bestpractical.com/pipermail/rt-users/attachments/20040621/6cab75de/attachment.htm

Thanks Todd for pointing me in the right path. Should have thought of
Googling before!

Cheers!
Rick Measham