Adding a Status of "Closed" to RT

RT Users
1

Hi Folks,
My boss likes the idea of having a Status of “Closed”. Where can this
be added. I have searched high and low, near and far for about 3 hours
and can find no mention of how to do this.

I am using the latest. 3.4.5

Any pointers gratefully accepted.
Thanks!

Seib Seibl
Support Operations Manager
503.419.0617

2

SSeibl wrote:

Hi Folks,
My boss likes the idea of having a Status of “Closed”. Where can this
be added. I have searched high and low, near and far for about 3
hours and can find no mention of how to do this.

I am using the latest. 3.4.5

I added the following to my RT_SiteConfig.pm file:

@ActiveStatus = qw(new open stalled answered);
@InactiveStatus = qw(resolved rejected closed deleted fixed spam);

You can probably guess what they do … :wink:

/ Mat