Adding a button/hyperlink to external log analysistool

thanks for the replies!!!
The link value works!
But now I was experimenting with the include page.
When I use this it seems it loads the whole url (its a url of the RT instance with a query) on top of the RT page. menu is broken(double vision effect), and the ticketmenu(in the grey menubar changes into the search menu bar…)

Tried several syntaxes, but I can’t seem to get it right…

this is the url I put in the “include page” field:

https://RT.domain/Search/Results.html?Format='<b><a%20href%3D"__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__">__id__<%2Fa><%2Fb>%2FTITLE%3A%23'%2C '<b><a%20href%3D"__WebPath__%2FTicket%2FDisplay.html%3Fid%3D__id__">__Subject__<%2Fa><%2Fb>%2FTITLE%3ASubject'%2C Status%2C QueueName%2C Owner%2C '__NEWLINE__'&Order=ASC|ASC|ASC|ASC&OrderBy=id|||&Query=CF.{IP}%20%3D%20%27__CustomField__%27%20AND%20%28%20%20Queue%20%3D%20%27General%27%20OR%20Queue%20%3D%20%27Incident%20Reports%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Forensics%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Malware%27%20OR%20Queue%20%3D%20%27Investigations%20-%20Monitoring%27%20%29&RowsPerPage=50&SavedChartSearchId=new&SavedSearchId=new

any ideas?

from RAM
Hi there,
That sounds like an end user issue (it sounds like you’re not planning on doing dev work on RT) [BCC rt-devel to drop].
What you want is straight forward and built-in. Look at Admin->Custom Fields->Select and click on a custom field; on the Custom Field “Basics” tab note the “Link values to” field - the description is pretty clear.

have fun
Ram

from Jesse Maseto:

Here is an example of how we have done this.

CF.{Community Bug}/TITLE:Bug’,

We’ve added this to the Format of a search under the advanced option and added the search to a dashboard.

Hope this helps.

Best Regards,
-Jesse