Added new ticket status

RT Users
1

How would I go about adding a new ticket status? Management wants an
’in-progress’ status. I thought this would have been a database table but
it looks like it’s hard coded.

Hard, easy?

matthew zeier - “In mathematics you don’t understand things. You just
get used to them.” - John von Newmann

2

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ya I have been wondering the same thing

How would I go about adding a new ticket status? Management wants an
‘in-progress’ status. I thought this would have been a database
table but
it looks like it’s hard coded.

Hard, easy?

matthew zeier - “In mathematics you don’t understand things. You
just
get used to them.” - John von Newmann

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

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3

What would the difference between “in-progress” and “open” be?

Regards,
Christian

4

Adding new ticket statuses is, sadly, not as simple as it should be. The
code needs to be refactored a bit to get the list of statuses enumerated
in a single place. From there, we can look at moving it into the database
in the future.

Jesse

http://www.bestpractical.com/products/rt – Trouble Ticketing. Free.

5

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the verbage some people don’t think that open is a good status work
to use in some work enviorments

What would the difference between “in-progress” and “open” be?

Regards,
Christian

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of matthew zeier
Sent: Monday, September 24, 2001 12:25 PM
To: rt-users@fsck.com
Subject: [rt-users] added new ticket status

How would I go about adding a new ticket status? Management wants
an ‘in-progress’ status. I thought this would have been a
database table but
it looks like it’s hard coded.

Hard, easy?

–
matthew zeier - “In mathematics you don’t understand things. You
just get used to them.” - John von Newmann

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

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6

“CG” == Christian Gilmore cgilmore@tivoli.com writes:

CG> What would the difference between “in-progress” and “open” be?

There are tons of ways to classify things. I could use for a state
between “open” (meaning to me, it has been read, and someone is
thinking about it) and “resolved” called “analyzed” (meaning, someone
has figured it out, but it is not totally resolved yet). “Stalled”
doesn’t to it for me here.

Vivek Khera, Ph.D. Khera Communications, Inc.
Internet: khera@kciLink.com Rockville, MD +1-240-453-8497
AIM: vivekkhera Y!: vivek_khera http://www.khera.org/~vivek/