Add Values from a textarea to another

RT Users
1

Hi

I have problem with a template that creates a child ticket, right now it
looks like this

===Create-Ticket: New Equipment Network
{$Tickets{‘TOP’}->FirstCustomFieldValue(‘ICM Object Type’);} :
#[{$Tickets{‘TOP’}->Id( )}]
Queue: ICM Network
RefersTo: { $Tickets{‘TOP’}->Id( ) }
DependedOnBy: { $Tickets{‘TOP’}->Id( ) }
Request Type: { $Tickets{‘TOP’}->FirstCustomFieldValue(‘Request Type’);}
Request Area: { $Tickets{‘TOP’}->FirstCustomFieldValue(‘Request Area’);}
Request Action: { $Tickets{‘TOP’}->FirstCustomFieldValue(‘Request Action’);}
Request Content: { $Tickets{‘TOP’}->FirstCustomFieldValue(‘Request
Content’);}
Content: New equipment requested.

The problem is on my custom field “Request Content”.

Request Content is a textarea that have text like this

Type: 48V
Object ID: rect-4520
Position: 0042504/12
…

But when the child ticket is created only the first row added to the
textarea in this case “Type: 48V”
all the other text is removed

Is there someone who kowns what i´m doing wrong?

Best regards

John

View this message in context: http://requesttracker.8502.n7.nabble.com/Add-Values-from-a-textarea-to-another-tp59564.html

2

“Content” is the only supported multi-line field in Create-Ticket templates.

To deal with mutli-line custom fields, I suspect that you need to modify
each line of the field to have the name of the custom field at the
beginning. This might work:

Request Type: { $Tickets{‘TOP’}->FirstCustomFieldValue(‘Request Type’);}
Request Area: { $Tickets{‘TOP’}->FirstCustomFieldValue(‘Request Area’);}
Request Action: { $Tickets{‘TOP’}->FirstCustomFieldValue(‘Request Action’);}
{ map { “Request Content: $_\n” } split(/\r|\n|\r\n/,
$Tickets{‘TOP’}->FirstCustomFieldValue(‘Request Content’)) }

Note that all leading and trailing whitespace will be trimmed from every
line, which might be unacceptable. This is an uncontrollable aspect of the
Create-Ticket action.On Tue, 10 Feb 2015 at 02:46 jnjo jnjo@prevas.se wrote:

Hi

I have problem with a template that creates a child ticket, right now it
looks like this

===Create-Ticket: New Equipment Network
Subject: { $Tickets{‘TOP’}->Subject( ) } -
{$Tickets{‘TOP’}->FirstCustomFieldValue(‘ICM Object Type’);} :
#[{$Tickets{‘TOP’}->Id( )}]
Queue: ICM Network
RefersTo: { $Tickets{‘TOP’}->Id( ) }
DependedOnBy: { $Tickets{‘TOP’}->Id( ) }
Request Type: { $Tickets{‘TOP’}->FirstCustomFieldValue(‘Request Type’);}
Request Area: { $Tickets{‘TOP’}->FirstCustomFieldValue(‘Request Area’);}
Request Action: { $Tickets{‘TOP’}->FirstCustomFieldValue(‘Request
Action’);}
Request Content: { $Tickets{‘TOP’}->FirstCustomFieldValue(‘Request
Content’);}
Content: New equipment requested.

The problem is on my custom field “Request Content”.

Request Content is a textarea that have text like this

Type: 48V
Object ID: rect-4520
Position: 0042504/12
…

But when the child ticket is created only the first row added to the
textarea in this case “Type: 48V”
all the other text is removed

Is there someone who kowns what i´m doing wrong?

Best regards

John

–
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