Hey Guys,
How do give someone the ability to add another user as a CC, without giving them the ability to Modify the who ticket?
Christopher Lasater
Technology Analyst I
Taleo
Hey Guys,
How do give someone the ability to add another user as a CC, without giving them the ability to Modify the who ticket?
Christopher Lasater
Technology Analyst I
Taleo
Christopher,
That would be the “Watch” right.
KennOn Thu, Feb 23, 2012 at 1:30 PM, Christopher Lasater CLasater@taleo.comwrote:
Hey Guys,****
How do give someone the ability to add another user as a CC, without
giving them the ability to Modify the who ticket? ****
*Christopher Lasater
**Technology Analyst I
**Taleo
RT Training Sessions (http://bestpractical.com/services/training.html)
- Boston — March 5 & 6, 2012
That would be the “Watch” right.
Watch lets you add yourself as a Requestor or Cc, but not arbitrary
users, that requires ModifyTicket. So, Christopher, it depends on
what you need to achieve.
-kevin> On Thu, Feb 23, 2012 at 1:30 PM, Christopher Lasater <[1]CLasater@taleo.com> wrote:
Hey Guys, How do give someone the ability to add another user as a CC, without giving them the ability to Modify the who ticket? Christopher Lasater Technology Analyst I