Add to all emails a link to the ticket

RT Users
1

Hi to all.

When we create or assign a ticket the email that the user receive have a
link to the ticket.
But one response with email about the ticket make the user connecto to see
it on the rt system.

Coud i attach a link to the ticket in every email sended?

Thanks
Regards,

Un saludo.
Juanjo Corral

2

Any help?El 01/10/2012 17:02, “Juanjo” juanjillo@gmail.com escribió:

Hi to all.

When we create or assign a ticket the email that the user receive have a
link to the ticket.
But one response with email about the ticket make the user connecto to see
it on the rt system.

Coud i attach a link to the ticket in every email sended?

Thanks
Regards,

–
Un saludo.
Juanjo Corral

3

Juanjillo,

You can create or update a template to have the ticket link in it.

KennOn Sat, Oct 6, 2012 at 3:51 PM, Juanjo juanjillo@gmail.com wrote:

Any help?
El 01/10/2012 17:02, “Juanjo” juanjillo@gmail.com escribió:

Hi to all.

When we create or assign a ticket the email that the user receive have a
link to the ticket.
But one response with email about the ticket make the user connecto to
see it on the rt system.

Coud i attach a link to the ticket in every email sended?

Thanks
Regards,

–
Un saludo.
Juanjo Corral

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