Add search to RT System's saved searches

Problem:
We are trying to create a query which will be displayed on the RT at a glance page globally. This search is being created under RT System’s saved searches so that it can be seen by all. In order to figure out how to do this a test search has been created called RT Test. It consists of a simple query:
Status = 'new’
AND
(Queue = ‘Queue1’)
OR Queue = ‘Queue2’)

In order to display this, we’ve added it to RT at a glance under Configuration->Global->RT at a glance but it results in “Predefined search RT Test not found”. I’ve encountered this in the past but was unable to resolve the issue. Ultimately I gave up on the idea.

More details:
If I add the search to My saved searches I can add it to RT at a glance without issue as Saved Search: RT Test. Only when attempting to make it a system wide search which everyone can see by default does the error occur.

I looked at this post to the mailing list:
http://www.gossamer-threads.com/lists/rt/users/41225?search_string=add%20search%20to%20at%20a%20glance;#41225
and copied the MyRequests file to RTTest and edited it to read RT Test instead. I then added to index.html <& /Elements/RTTest/ &>. This didn’t solve the problem.

Is this a rights issue? We can’t locate any of the rights which would seem to apply.

It seems like, as an admin, creating a query under RT System’s saved searches should essentially place this in the user realm. We’re basing this assumption on the fact that after creating the query, it shows up under the RT at a glance options as an add-able module. Perhaps we’re overlooking something important.

Can anyone apply some insight to help us out with this? It would be greatly appreciated.

-Mathew
Keep up with my goings on at http://feeds.feedburner.com/theillien_atom

Come on now. I know we aren’t the only people to have run into this.

-Mathew
Keep up with my goings on at http://feeds.feedburner.com/theillien_atom

Mathew,

I was searching for an answer to this and ran across this post. I thought
I’d chime in and say, “me too!” with a couple more details.

I’m running a new install of 3.8.1. I created a saved search and saved it
to the RT System’s searches and expected to be able to see it on all other
accounts. I can’t even find load is as a previously-saved search. It also
doesn’t show up under Global/Rt at a glance as an option.

Have you had any further insights into the problem?

Regards,

-=| Ben

Ben Goodwin wrote:

Mathew,

I was searching for an answer to this and ran across this post. I
thought I’d chime in and say, “me too!” with a couple more details.

I’m running a new install of 3.8.1. http://3.8.1. I created a saved
search and saved it to the RT System’s searches and expected to be
able to see it on all other accounts. I can’t even find load is as a
previously-saved search. It also doesn’t show up under Global/Rt at a
glance as an option.

Have you had any further insights into the problem?

Regards,

-=| Ben
What are people’s permissions with regard to CreateSavedSearch,
EditSavedSearches, LoadSavedSearch, and ShowSavedSearches?
You can probably find them under Configuration->Global->GroupRights or
use the RightsMatrix extension.
Joe Average needs at least ShowSavedSearches and LoadSavedSearch to be
able to use the RT System’s searches.

Jeff

Under Global -> Group Rights -> Privileged:

CreateSavedSearch
EditSavedSearches
LoadSavedSearch
ShowSavedSearches

Thanks!

-=| BenOn Sat, Oct 18, 2008 at 2:44 PM, Jeff Voskamp javoskam@uwaterloo.ca wrote:

Ben Goodwin wrote:

Mathew,

I was searching for an answer to this and ran across this post. I thought
I’d chime in and say, “me too!” with a couple more details.

I’m running a new install of 3.8.1. http://3.8.1. I created a saved
search and saved it to the RT System’s searches and expected to be able to
see it on all other accounts. I can’t even find load is as a
previously-saved search. It also doesn’t show up under Global/Rt at a
glance as an option.

Have you had any further insights into the problem?

Regards,

-=| Ben

What are people’s permissions with regard to CreateSavedSearch,
EditSavedSearches, LoadSavedSearch, and ShowSavedSearches?
You can probably find them under Configuration->Global->GroupRights or use
the RightsMatrix extension.
Joe Average needs at least ShowSavedSearches and LoadSavedSearch to be able
to use the RT System’s searches.

Jeff

We use groups to manage users and tend to use saved group searches
rather than system searches. Not sure if that would work better for you
in your setup though.

Ben Goodwin wrote:

Under Global -> Group Rights -> Privileged:

CreateSavedSearch
EditSavedSearches
LoadSavedSearch
ShowSavedSearches

Thanks!

-=| Ben

Ben Goodwin wrote:

    Mathew,

    I was searching for an answer to this and ran across this
    post.  I thought I'd chime in and say, "me too!" with a couple
    more details.

    I'm running a new install of 3.8.1. <http://3.8.1.>
    <http://3.8.1.>  I created a saved search and saved it to the
    RT System's searches and expected to be able to see it on all
    other accounts.  I can't even find load is as a
    previously-saved search.  It also doesn't show up under
    Global/Rt at a glance as an option.


    Have you had any further insights into the problem?

    Regards,

      -=| Ben

What are people's permissions with regard to CreateSavedSearch,
EditSavedSearches, LoadSavedSearch, and ShowSavedSearches?
You can probably find them under
Configuration->Global->GroupRights or use the RightsMatrix extension.
Joe Average needs at least ShowSavedSearches and LoadSavedSearch
to be able to use the RT System's searches.

Jeff


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This is old but had the same issue and figured it out so wanted to add a comment in case anyone ends up on this forum looking for an answer. My problem is that when I was creating the search even as root, I was setting Privacy as “My Saved Searches”. Once I switched that to “RT System’s saved searches” I was able to apply the saved search to RT at a glance globally. RT 4.4.4 for me.