Hi,
I’ve been trying to create a callback for adding the Queue change field to
tue comment/reply page. (update.html)
In order to do so I’ve been using the existing Extension
“RT::Extension::CustomFieldsOnUpdate” as an example.
Initially to add the Queue field to this extension and to see if it will
eventually work.
Location of the callback files, as far as I could judge this is the only
location where I would need to edit the files:
/opt/rt4/local/plugins/RT-Extension-CustomFieldsOnUpdate/html/Callbacks/CustomFieldsOnUpdate/Ticket/Update.html
The first file I’ve edited was the tile AfterWorked, the bold part is the
thing I’ve added:
*<& /Elements/SelectQueue,
TicketObj => $Ticket, InTable => 1, DefaultsFromTopArguments => 0,&>*
<& /Ticket/Elements/EditCustomFields,
TicketObj => $Ticket,
InTable => 1,
DefaultsFromTopArguments => 0,
&>
<%ARGS>
$Ticket
</%ARGS>
This alone adds the Queue field to the Update.html page. But it doesn’t
show the current value + when changing the value it doesn’t apply this to
the ticket.
So I figured I needed to change the second file, BeforeUpdate, as well. But
this is where I’m stuck, I don’t really have an idea on what to add/how to
add the SelectQueue part to this file. Below the current contents:
<%ARGS>
$TicketObj
$skip_update
$results
$ARGSRef => {}
</%ARGS>
<%INIT>
return unless $ARGSRef->{‘SubmitTicket’};my $CFs = $TicketObj->CustomFields;
my $ValidCFs = $m->comp(
‘/Elements/ValidateCustomFields’,
CustomFields => $CFs,
NamePrefix => “Object-RT::Ticket-”. $TicketObj->id .“-CustomField-”,
ARGSRef => $ARGSRef
);
unless ( $ValidCFs ) {
$$skip_update = 1;
while (my $CF = $CFs->Next) {
my $msg = $m->notes(‘InvalidField-’ . $CF->Id) or next;
push @$results, loc($CF->Name) . ': ’ . $msg;
}
}
</%INIT>
I take it that I need to make sure that it sets the Queue value and
something like that but compared to the CF code I don’t really see how I
should add the Queue in this.
I’ve tried copying the above CF value, but I can’t seem to get it to work
(keep getting syntax errors). Basically I’m lost in translation on this one
O_o
My goal is to eventually create a specific callback for this, thus not
editing the CustomFieldsOnUpdate extension.
Could someone with a little more experience with Callbacks shed some light
on this? I would expect this to be dead simple, I just don’t yet have a
good grasp on the syntax and the works.
Thanks in advance.
– Bart
