Hi.
I have added a new status to the active statuses setting in RT_Siteconfig. Is it possible to make tickets with this status show up in the list “xx highest priority tickets I own” at “RT at a glance”? At the moment it seems like only “new” and “open” tickets are listed there.
Regards,
Johan
Not sure if you got a reply yet, but I think depending on what version you are using, you may have an edit in the top right corner of the main search on the home page. If you click that and choose advanced you should see a query for currentuser add in the where clause the "status = ‘newstatus’ you want. Then save it. I believe if you’re an admin, you can save it as a global change. But I’ll have to log in and check to be sure.On Sep 10, 2012, at 4:06 AM, Johan Sjöberg Johan.Sjoberg@deltamanagement.se wrote:
Hi.
I have added a new status to the active statuses setting in RT_Siteconfig. Is it possible to make tickets with this status show up in the list “xx highest priority tickets I own” at “RT at a glance”? At the moment it seems like only “new” and “open” tickets are listed there.Regards,
Johan
Hi.
Thanks for your reply. I forgot to mention that we are currently on 3.8.14 (an upgrade is planned for “the future”…). It seems like there is no “advanced” when editing the ticket list on 3.8, is that right?
/JohanFrom: Joe Harris [mailto:drey111@gmail.com]
Sent: den 11 september 2012 00:57
To: Johan Sjöberg
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Add custom status tickets to “My Tickets”?
Not sure if you got a reply yet, but I think depending on what version you are using, you may have an edit in the top right corner of the main search on the home page. If you click that and choose advanced you should see a query for currentuser add in the where clause the "status = ‘newstatus’ you want. Then save it. I believe if you’re an admin, you can save it as a global change. But I’ll have to log in and check to be sure.
I “think” there is. The advanced part is on the query, but I don’t think you have to do it as advanced. If you edit the query for “My Tickets” you should be able to add your new status in the query editor. I think the trick is when you save it, to save it globally. We are on 4.05 now, but within the last year we migrated from 3.8.8 and I am pretty sure we customized that query prior to upgrading.On Sep 11, 2012, at 3:11 AM, Johan Sjöberg Johan.Sjoberg@deltamanagement.se wrote:
Hi.
Thanks for your reply. I forgot to mention that we are currently on 3.8.14 (an upgrade is planned for “the future”…). It seems like there is no “advanced” when editing the ticket list on 3.8, is that right?
/Johan
From: Joe Harris [mailto:drey111@gmail.com]
Sent: den 11 september 2012 00:57
To: Johan Sjöberg
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Add custom status tickets to “My Tickets”?Not sure if you got a reply yet, but I think depending on what version you are using, you may have an edit in the top right corner of the main search on the home page. If you click that and choose advanced you should see a query for currentuser add in the where clause the "status = ‘newstatus’ you want. Then save it. I believe if you’re an admin, you can save it as a global change. But I’ll have to log in and check to be sure.
Sent from my mobile device.
On Sep 10, 2012, at 4:06 AM, Johan Sjöberg Johan.Sjoberg@deltamanagement.se wrote:
Hi.
I have added a new status to the active statuses setting in RT_Siteconfig. Is it possible to make tickets with this status show up in the list “xx highest priority tickets I own” at “RT at a glance”? At the moment it seems like only “new” and “open” tickets are listed there.Regards,
Johan
Hmm, maybe I’m stupid but I can’t find a way to customize the query that is used to populate the “my tickets” list on “RT at a glance”. If I click “Edit”, I only get the options in the attached screenshot.
/JohanFrom: Joe Harris [mailto:drey111@gmail.com]
Sent: den 11 september 2012 14:18
To: Johan Sjöberg
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Add custom status tickets to “My Tickets”?
I “think” there is. The advanced part is on the query, but I don’t think you have to do it as advanced. If you edit the query for “My Tickets” you should be able to add your new status in the query editor. I think the trick is when you save it, to save it globally. We are on 4.05 now, but within the last year we migrated from 3.8.8 and I am pretty sure we customized that query prior to upgrading.
Hmm, maybe I’m stupid but I can’t find a way to customize the query that
is used to populate the “my tickets” list on “RT at a glance”. If I
click “Edit”, I only get the options in the attached screenshot.
You need to be logged in as a superuser (root, usually) to edit the
search behind the global saved searches. Otherwise you just get to
modify the display format.