Add Content to QuickCreate

I have found that, when using the QuickCreate portion of the index page, it
isn’t as functional as perhaps it could be. It will allow you to create
the ticket, however in order to add any information beyond a subject, you
must still add it as a comment. As a result, it isn’t any faster to create
the ticket there, rather than from /Ticket/Create.html

I’m having no luck trying to hammer it out on my own. Any advice on the
easiest way to add a content field to that section?

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

I have found that, when using the QuickCreate portion of the index page, it
isn’t as functional as perhaps it could be. It will allow you to create
the ticket, however in order to add any information beyond a subject, you
must still add it as a comment. As a result, it isn’t any faster to create
the ticket there, rather than from /Ticket/Create.html

I guess it’s made for “Pizza for lunch anyone?” style tickets that do
not require any content. Else the “new ticket in [queue]” form at the
top is already as short as it could be.

bye,

-christian-

Christian Hammers WESTEND GmbH | Internet-Business-Provider
Technik CISCO Systems Partner - Authorized Reseller
Lï¿œtticher Straï¿œe 10 Tel 0241/701333-11
ch@westend.com D-52064 Aachen Fax 0241/911879

I guess it’s made for “Pizza for lunch anyone?” style tickets that do
not require any content. Else the “new ticket in [queue]” form at the
top is already as short as it could be.

It’s possible to make a perfectly useful ticket with only a queue and
subject line, like “Install $software on $server” or “Research
$new_technology”.

Granted, choosing useful subject lines is an art.

Keeping the default QuickCreate minimal is a good thing, in my opinion
– it encourages you to put to-do items in RT without requiring much
overhead.

–Bret