Add cc on ticket create based on custom field - and a quick selfservice question

RT Users
1

  1. Users are members of a security group, I was thinking i could create a
    CF and add the cc user in there and have a scrip to add them as a cc - any
    ideas or recipes appreciated… We don’t run a queue for each customer so I
    can’t just use the queues…

  2. In selfservice - the history.html link (from the subject) doesn’t work -
    is this a bug, permissions or something i’ve broken i’m using rt 4.2.6 on
    debs ?

Thanks

Dave

2
  1. Users are members of a security group, I was thinking i could create a CF
    and add the cc user in there and have a scrip to add them as a cc - any ideas
    or recipes appreciated… We don’t run a queue for each customer so I can’t
    just use the queues…

You want AddWatcher, you pass in the PrincipalId of the group you want
to Cc. You probably also want to use IsWatcher first so you don’t add
someone twice.

  1. In selfservice - the history.html link (from the subject) doesn’t work - is
    this a bug, permissions or something i’ve broken i’m using rt 4.2.6 on debs ?

SelfService doesn’t link to a History.html (it doesn’t have one).
I suspect you’ve misconfigured something, probably
http://bestpractical.com/docs/rt/latest/RT_Config.html#DefaultSelfServiceSearchResultFormat
but you’ll need to better explain the problem if that isn’t it.

-kevin