For RTIR it looks as thought you can only link a block ticket to an incident ticket. But what if I have custom queues (with same lifecycle as incidents) and want to link blocks to these?
From the desk of Nicole A. Powell…
For RTIR it looks as thought you can only link a block ticket to an incident ticket. But what if I have custom queues (with same lifecycle as incidents) and want to link blocks to these?
From the desk of Nicole A. Powell…