Add an existing field to Action=Respond interface

RT Users
1

In the UI of resolving and updating tickets, on the right hand side you get
a

little box titled Ticket and Transaction with the following options:

Update Type;

Status;

Owner;

Worked.

Is it possible to expand this box and have extra updated options in

there such as ‘Queue’?

2

I finally got to this email. Would you know of any FAQ that explains the
steps to add an extension?

I have an /rt/local/plugin directory ; Don’t know what to do from there.From: G. Dawson [mailto:gd250@hermes.cam.ac.uk] *On Behalf Of *Gareth
Dawson
Sent: Monday, May 23, 2016 4:40 AM
To: ‘Vibha Mullick’
Subject: RE: [rt-users] Add an existing field to Action=Respond interface

There is an extension for adding queue to the update screen:

http://requesttracker.wikia.com/wiki/Extension_-_Queue_Change_On_Update

and one to add custom fields:

http://requesttracker.wikia.com/wiki/DisplayCustomFieldsOnTicketUpdatePage

Gareth

From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com
rt-users-bounces@lists.bestpractical.com] *On Behalf Of *Vibha Mullick
Sent: 20 May 2016 19:50
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Add an existing field to Action=Respond interface

In the UI of resolving and updating tickets, on the right hand side you get
a

little box titled Ticket and Transaction with the following options:

Update Type;

Status;

Owner;

Worked.

Is it possible to expand this box and have extra updated options in

there such as ‘Queue’?