I finally got to this email. Would you know of any FAQ that explains the
steps to add an extension?
I have an /rt/local/plugin directory ; Don’t know what to do from there.From: G. Dawson [mailto:firstname.lastname@example.org] *On Behalf Of *Gareth
Sent: Monday, May 23, 2016 4:40 AM
To: 'Vibha Mullick’
Subject: RE: [rt-users] Add an existing field to Action=Respond interface
There is an extension for adding queue to the update screen:
and one to add custom fields:
From: rt-users [mailto:email@example.com
firstname.lastname@example.org] *On Behalf Of *Vibha Mullick
Sent: 20 May 2016 19:50
Subject: [rt-users] Add an existing field to Action=Respond interface
In the UI of resolving and updating tickets, on the right hand side you get
little box titled Ticket and Transaction with the following options:
Is it possible to expand this box and have extra updated options in
there such as ‘Queue’?