Add a queue, missing something

RT Users
1

I need to a queue to my existing rt system. I created the queue, and a
group of users to go with it. However ticket email is not being sent to
anyone but the requestor. Obviously missing something which is
hopefully simple.

2

When you say you created a group of users to go with the queue, does that
mean you created a user-defined group (Admin > Groups)?

If so, all you need to do is associate that group with the queue in the
appropriate role.

Admin > Queues > (the new queue) > Watchers

Find the relevant user group by typing its name into the box, search, then
choose the group’s most appropriate role in the dropdown that appears.On Wed, 4 Feb 2015 at 09:31 George Kelbley kelbley@cs.unm.edu wrote:

I need to a queue to my existing rt system. I created the queue, and a
group of users to go with it. However ticket email is not being sent to
anyone but the requestor. Obviously missing something which is
hopefully simple.